Motor Claims Support Specialist

QBE; Leeds; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – 10% of basic salary

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE in Leeds is seeking a Claims Customer Advisor to support the motor claims team. You will be the first point of contact, recording new incidents and guiding customers through the claims process with timely, accurate updates.

The role offers hybrid working in Leeds and comprehensive training. Prior customer service is welcome but not required, with a focus on empathy, organisation, and effective communication.

Qualifications

• Excellent organisational and time management skills.
• Good communication skills, both verbal and written.
• Ability to prioritise and manage workload efficiently with a keen eye for detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of Word and Excel.
• Previous customer service experience is preferred but not necessary.

Responsibilities

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system, ensuring all necessary information is captured.
• Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
• Provide clear and timely updates to customers throughout the claims process.
• Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
• Maintain a high level of professionalism and customer service at all times.
• Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

Skills

Time management

Communication

Customer service

Data entry

Prioritization

Process compliance

Self motivation

Empathy

Tools

Word

Excel

Job description

QBE in Leeds is seeking a Claims Customer Advisor to support the motor claims team. You will be the first point of contact, recording new incidents and guiding customers through the claims process with timely, accurate updates.

The role offers hybrid working in Leeds and comprehensive training. Prior customer service is welcome but not required, with a focus on empathy, organisation, and effective communication.