Motor Claims Intervention Specialist – Hybrid & Growth Path

IPS Group; Lancashire; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

10% discretionary bonus

Private medical cover

Life insurance

Pension scheme

Job summary

IPS Group is recruiting a Motor Claims Intervention Handler in Manchester City Centre. The role is office-based during probation, with a shift pattern between 8:30am and 6:00pm.

You will contact non-fault third parties after motor incidents, offering repairs, replacements and other support while claims are reviewed and liaised with repairers and suppliers. The ideal candidate has motor claims experience, strong communication/negotiation skills, and a proactive customer-focused approach to drive

Qualifications

• Experience in Motor Claims, preferably FNOL or Third Party Claims.
• Strong communication and negotiation skills for customer contact.
• Proactive, customer-focused approach in a fast-paced environment.

Responsibilities

• Contact non-fault third parties after a motor incident to offer repairs and support.
• Review new claims, assess liability, and negotiate with third parties.
• Work with repairers, engineers and suppliers to manage claims efficiently.

Skills

Motor claims knowledge

FNOL experience

Negotiation skills

Phone-based customer communications

Education

Experience in motor claims handling

Tools

Credit hire awareness

Job description

IPS Group is recruiting a Motor Claims Intervention Handler in Manchester City Centre. The role is office-based during probation, with a shift pattern between 8:30am and 6:00pm.

You will contact non-fault third parties after motor incidents, offering repairs, replacements and other support while claims are reviewed and liaised with repairers and suppliers. The ideal candidate has motor claims experience, strong communication/negotiation skills, and a proactive customer-focused approach to drive