Intervention Motor Claims Handler

IPS Group; Lancashire; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

10% discretionary bonus

Private medical cover

Life insurance

Pension scheme

Job summary

IPS Group is recruiting a Motor Claims Intervention Handler in Manchester City Centre. The role is office-based during probation, with a shift pattern between 8:30am and 6:00pm.

You will contact non-fault third parties after motor incidents, offering repairs, replacements and other support while claims are reviewed and liaised with repairers and suppliers. The ideal candidate has motor claims experience, strong communication/negotiation skills, and a proactive customer-focused approach to drive

Qualifications

• Experience in Motor Claims, preferably FNOL or Third Party Claims.
• Strong communication and negotiation skills for customer contact.
• Proactive, customer-focused approach in a fast-paced environment.

Responsibilities

• Contact non-fault third parties after a motor incident to offer repairs and support.
• Review new claims, assess liability, and negotiate with third parties.
• Work with repairers, engineers and suppliers to manage claims efficiently.

Skills

Motor claims knowledge

FNOL experience

Negotiation skills

Phone-based customer communications

Education

Experience in motor claims handling

Tools

Credit hire awareness

Job description

Intervention Sales Handler

Location: Manchester City Centre (office-based during probation)

Salary: Up to £32,000 + 10% Discretionary Bonus

Working Hours: 40 hours per week

IPS Group is working with a fast-growing InsurTech that is continuing to expand its UK claims operation. Due to ongoing growth, they're looking to appoint a Motor Claims Intervention Handler to join their newly established claims team in Manchester.

The Role:

You'll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you'll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You'll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.

About You:

You'll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You'll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.

You'll also have:

• A good understanding of motor liability and claims handling principles
• Knowledge of credit hire and cost mitigation
• Strong communication and negotiation skills
• The ability to work effectively in a fast-paced environment
• A proactive and customer-focused approach

Working Model:

The role is office-based five days per week during probation, moving to four days in the office and one day working from home thereafter. Please note that the team currently work a shift pattern between 8:30am and 6:00pm. As the department continues to grow, there is the potential for operating hours to be extended in the future, with weekend working also expected to form part of the rota.

What's in it for You?

With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you'll be well rewarded for your contribution, alongside a range of additional benefits.

This is a fantastic opportunity to join a growing InsurTech business at an exciting stage of its development, offering genuine opportunities for future progression as the claims operation continues to expand.