Motor Claims Intervention Handler

IPS Group Limited; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

10% discretionary bonus

Private medical cover

Life insurance

Pension support

Job summary

IPS Group is expanding its UK claims operation and seeks a Motor Claims Intervention Handler in Manchester. You will contact non-fault third parties after incidents, offering repairs and support before involving credit hire or solicitors.

The role is office-based during probation and becomes fully office-based with four days in the office after probation. You will review claims, assess liability, and negotiate with third parties to reduce costs while delivering excellent customer outcomes.

Qualifications

• Experience in Motor Claims handling, FNOL or Credit Hire is preferred.
• Knowledge of motor liability and claims handling principles is beneficial.
• Strong negotiation and communication skills are essential.
• Ability to manage tasks in a fast-paced environment.
• Customer-focused approach with proactive problem solving.

Responsibilities

• Contact non-fault third parties immediately after a motor incident.
• Offer repair solutions, replacement vehicles and support services.
• Review newly reported claims and assess liability.
• Negotiate with third parties to achieve positive outcomes.
• Collaborate with repairers, engineers and suppliers to manage claims efficiently.

Skills

Motor Claims

FNOL

Third Party Claims

Intervention

Credit Hire

Communication

Negotiation

Fast-paced

Customer-focused

Job description

Motor Claims Intervention Handler

Location: Manchester City Centre (office-based during probation)

Salary: £32,000 + 10% Discretionary Bonus

Working Hours: 40 hours per week

IPS Group is working with a fast-growing InsurTech that is continuing to expand its UK claims operation. Due to ongoing growth, they're looking to appoint a Motor Claims Intervention Handler to join their newly established claims team in Manchester.

The Role

You’ll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you’ll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You’ll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.

About You

You’ll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You’ll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.

You’ll also have:

• A good understanding of motor liability and claims handling principles


• Knowledge of credit hire and cost mitigation


• Strong communication and negotiation skills


• The ability to work effectively in a fast-paced environment


• A proactive and customer-focused approach

What's in it for You?

With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you’ll be well rewarded for your contribution, alongside a range of additional benefits. The role is fully office based with four days per week in the office after probation.

This is a fantastic opportunity to join a growing InsurTech business at an exciting stage of its development, offering genuine opportunities for future progression as the claims operation continues to expand.

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