Motor Claims Intervention Specialist

IPS Group Limited; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Private medical cover

Life insurance

Pension support

Job summary

IPS Group is recruiting a Motor Claims Intervention Handler in Manchester. You will contact non-fault third parties after motor incidents, offering repair solutions and support, with a focus on controlling costs and delivering positive customer outcomes.

In this fast-paced role, you’ll review claims, assess liability and negotiate with third parties. The position starts office-based during probation and evolves to four days in office and one day remote, with occasional extended hours.

Qualifications

• Experience in Motor Claims, ideally FNOL/Third Party/Intervention or Credit Hire.
• Confident speaking with customers over the phone, building rapport quickly and influencing outcomes.
• Understanding of motor liability and claims handling principles.
• Knowledge of credit hire and cost mitigation.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced environment.
• Proactive and customer-focused approach.

Responsibilities

• Contact non-fault third parties immediately after motor incidents to offer repair solutions and support.
• Review newly reported claims, assess liability, and negotiate with third parties to reduce costs.
• Work closely with repairers, engineers and suppliers to ensure efficient claims handling.
• Ensure customers receive the right support from the outset.

Skills

Motor claims experience

Negotiation

Communication

Customer service

Job description

IPS Group is recruiting a Motor Claims Intervention Handler in Manchester. You will contact non-fault third parties after motor incidents, offering repair solutions and support, with a focus on controlling costs and delivering positive customer outcomes.

In this fast-paced role, you’ll review claims, assess liability and negotiate with third parties. The position starts office-based during probation and evolves to four days in office and one day remote, with occasional extended hours.