Intervention Motor Claims Handler

IPS Group Limited; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Private medical cover

Life insurance

Pension support

Job summary

IPS Group is recruiting a Motor Claims Intervention Handler in Manchester. You will contact non-fault third parties after motor incidents, offering repair solutions and support, with a focus on controlling costs and delivering positive customer outcomes.

In this fast-paced role, you’ll review claims, assess liability and negotiate with third parties. The position starts office-based during probation and evolves to four days in office and one day remote, with occasional extended hours.

Qualifications

• Experience in Motor Claims, ideally FNOL/Third Party/Intervention or Credit Hire.
• Confident speaking with customers over the phone, building rapport quickly and influencing outcomes.
• Understanding of motor liability and claims handling principles.
• Knowledge of credit hire and cost mitigation.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced environment.
• Proactive and customer-focused approach.

Responsibilities

• Contact non-fault third parties immediately after motor incidents to offer repair solutions and support.
• Review newly reported claims, assess liability, and negotiate with third parties to reduce costs.
• Work closely with repairers, engineers and suppliers to ensure efficient claims handling.
• Ensure customers receive the right support from the outset.

Skills

Motor claims experience

Negotiation

Communication

Customer service

Job description

Location: Manchester City Centre (office-based during probation)

Salary: Up to £32,000 + 10% Discretionary Bonus

Working Hours: 40 hours per week

IPS Group is working with a fast-growing InsurTech that is continuing to expand its UK claims operation. Due to ongoing growth, they're looking to appoint a Motor Claims Intervention Handler to join their newly established claims team in Manchester.

The Role:

You’ll be responsible for contacting non-fault third parties immediately following a motor incident, offering repair solutions, replacement vehicles and other support services before involvement from credit hire companies or solicitors. Working in a fast-paced environment, you’ll review newly reported claims, assess liability and negotiate directly with third parties to deliver positive customer outcomes whilst helping to reduce overall claims costs. You’ll work closely with repairers, engineers and suppliers, ensuring claims are managed efficiently and customers receive the right support from the outset.

About You:

You’ll have previous experience within Motor Claims, ideally within FNOL, Third Party Claims, Intervention or Credit Hire. You’ll be confident speaking with customers over the phone, building rapport quickly and influencing positive outcomes.

You’ll also have:

- A good understanding of motor liability and claims handling principles

- Knowledge of credit hire and cost mitigation

- Strong communication and negotiation skills

- The ability to work effectively in a fast-paced environment

- A proactive and customer-focused approach

Working Model:

The role is office-based five days per week during probation, moving to four days in the office and one day working from home thereafter. Please note that the team currently work a shift pattern between 8:30am and 6:00pm. As the department continues to grow, there is the potential for operating hours to be extended in the future, with weekend working also expected to form part of the rota.

What’s in it for You?

With a competitive basic salary, 10% discretionary bonus, private medical cover, life insurance and pension support, you’ll be well rewarded for your contribution, alongside a range of additional benefits.

This is a fantastic opportunity to join a growing InsurTech business at an exciting stage of its development, offering genuine opportunities for future progression as the claims operation continues to expand.

If you’re interested in finding out more, please get in touch.

Proud member of the Disability Confident employer scheme

[e-mail]

0121 392 9061 / 07967 701036

Intervention Motor Claims Handler

Company: IPS Group Limited

Salary: £30,000 to £32,000 a year

Hours: Full-time

Location: Manchester, M1 1RG

Job type: Permanent

Posting date: 10 Nov 2026

Closing date: 9 Dec 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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