Motor Claims FNOL Specialist | Fast-Paced & Customer-Driven

MPJ Recruitment Ltd

Manchester

On-site

GBP 29,000 - 35,000

Full time

5 days ago

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Benefits offered by this job

33 days' holiday (including bank)

Birthday off

Discounts on gyms, shopping, holidays

Dress-down Fridays

Social events

Job summary

MPJ Recruitment Ltd is partnering with a leading motor claims management company in Manchester City Centre. FNOL Motor Claims Handler role offering £28,750 base salary plus monthly bonus with OTE around £45k; top performers recently earned £70k in 2025. Office-based with flexible rota.

You will handle FNOL calls from customers and partners, convert claims into repair opportunities, and drive a customer-focused claims journey while meeting KPIs.

Qualifications

Experience in motor claims or sales-driven environments.
Strong communication, negotiation and influencing skills.
Commercial awareness and results-oriented mindset.
Ability to manage multiple cases in a fast-paced setting.
High attention to detail with a customer-centric approach.

Responsibilities

Handle FNOL calls from customers and partners.
Convert inbound claims into repair and additional service opportunities.
Deliver a high-quality, customer-focused claims journey.
Provide clear updates and build trust with customers in stressful situations.
Meet individual and team KPIs, including conversion and revenue targets.
Ensure accuracy, compliance and FCA/GDPR standards.

Skills

FNOL

Motor claims

Sales-driven

Communication

Negotiation

Commercial awareness

Multi-tasking

Attention to detail

Job description

You will handle FNOL calls from customers and partners, convert claims into repair opportunities, and drive a customer-focused claims journey while meeting KPIs.

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