Motor Claims Specialist | Drive Resolutions & Retention

MPJ Recruitment Ltd; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

MPJ Recruitment Ltd in Manchester City Centre is partnering with a leading claims organisation to recruit an experienced Claims Handler. Salary £29,080 basic plus uncapped commission and excellent benefits; full-time Monday–Friday 9am–6pm with alternate Saturdays.

You will manage a portfolio of motor claims, speak with customers daily, resolve issues and drive claim conversion and retention, coordinating with internal teams and external partners to deliver an outstanding customer experience.

Qualifications

• Experience in motor claims, insurance or personal injury.
• Strong telephone communication skills.
• Excellent customer service and relationship-building abilities.
• Able to handle objections and challenging conversations.
• Organised with strong attention to detail.
• Comfortable in a target-driven environment.
• Experience in claim conversion, retention or claim rescue.
• Knowledge of motor claims processes.
• Experience using case management systems.

Responsibilities

• Contact customers to support them through their claims journey.
• Identify and remove barriers to progress claims.
• Manage pending and non-progressing claims to maximise conversion.
• Re-engage customers who may have disengaged from the process.
• Liaise with internal departments and external partners.
• Resolve customer concerns and provide updates.
• Ensure accurate case management and record keeping.
• Maximise claim retention and customer satisfaction.

Skills

Telephone communication

Customer service

Attention to detail

Proactive attitude

Target-driven

Problem solving

Motor claims experience

Case management systems

Job description

MPJ Recruitment Ltd in Manchester City Centre is partnering with a leading claims organisation to recruit an experienced Claims Handler. Salary £29,080 basic plus uncapped commission and excellent benefits; full-time Monday–Friday 9am–6pm with alternate Saturdays.

You will manage a portfolio of motor claims, speak with customers daily, resolve issues and drive claim conversion and retention, coordinating with internal teams and external partners to deliver an outstanding customer experience.