Motor Claims FNOL Specialist – 33 Days Holiday & Perks

MPJ Recruitment; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Birthday off

Discounts

Dress-down Fridays

Social events

Job summary

MPJ Recruitment presents an FNOL Motor Claims Handler role in Manchester City Centre. This permanent, office-based position offers £28,750 per year plus a monthly bonus; top performers earn around £70k in 2025 with an OTE of circa £45k.

The role involves taking FNOL calls, driving claims through to repair and related services, and delivering a high-quality, customer-focused claims journey. Strong communication and negotiation skills are essential.

Qualifications

• Experience in motor claims or a sales-driven environment.
• Strong communication, negotiation and influencing skills.
• Commercial awareness with a results-focused mindset.
• Ability to manage multiple cases in a fast-paced setting.
• High attention to detail and a customer-centric approach.

Responsibilities

• Handle FNOL calls from customers and partners.
• Convert inbound claims into repair and additional service opportunities.
• Deliver a high-quality, customer-focused claims journey.
• Provide clear updates and build trust with customers during stressful situations.
• Meet individual and team KPIs, including conversion and revenue targets.
• Ensure accuracy, compliance and adherence to FCA and GDPR standards.

Skills

Motor claims experience

Sales-driven approach

Strong communication

Negotiation skills

Commercial awareness

Multitasking

Customer-centric

Job description

MPJ Recruitment presents an FNOL Motor Claims Handler role in Manchester City Centre. This permanent, office-based position offers £28,750 per year plus a monthly bonus; top performers earn around £70k in 2025 with an OTE of circa £45k.

The role involves taking FNOL calls, driving claims through to repair and related services, and delivering a high-quality, customer-focused claims journey. Strong communication and negotiation skills are essential.