FNOL Motor Claims Handler – Fast-Paced, Revenue-Driven Role

MPJ Recruitment Ltd; Lancashire; On-site; GBP 29,000 - 45,000; Full time

Benefits offered by this job

33 days holiday

Your birthday off

Discounts on gyms, shopping, holidays

Dress-down Fridays

Social events & team activity

Job summary

MPJ Recruitment are partnering with a leading motor claims management company based in Manchester City Centre. The FNOL Motor Claims Handler role offers £28,750 base salary plus monthly bonus with OTE circa £45k, top performers earning around £70k.

You will be the first point of contact for customers reporting motor claims, handling claims efficiently and identifying opportunities to promote repair and related services to support customer outcomes and business performance.

Qualifications

• Experience in motor claims or sales-driven environment.
• Excellent communication, negotiation and influencing skills.
• Ability to manage multiple cases in a fast-paced setting with attention to detail.

Responsibilities

• Handle FNOL calls from customers and partners.
• Convert inbound claims into repair opportunities.
• Deliver a high-quality, customer-focused claims journey.
• Provide updates and build trust with customers during stressful situations.
• Meet individual and team KPIs, including conversion and revenue targets.
• Ensure accuracy, FCA and GDPR compliance.

Skills

Motor claims experience

Sales-driven mindset

Communication skills

Negotiation skills

Influencing skills

Commercial awareness

Attention to detail

Job description

MPJ Recruitment are partnering with a leading motor claims management company based in Manchester City Centre. The FNOL Motor Claims Handler role offers £28,750 base salary plus monthly bonus with OTE circa £45k, top performers earning around £70k.

You will be the first point of contact for customers reporting motor claims, handling claims efficiently and identifying opportunities to promote repair and related services to support customer outcomes and business performance.