Motor Case Manager

QuestGates

Bolton

Hybrid

GBP 26,000 - 38,000

Full time

13 days ago

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Benefits offered by this job

Enhanced contributory pension

Performance related bonus

Enhanced family leave

Electric car scheme

Voluntary benefits schemes

Share purchase scheme with interest‑f

Job summary

QuestGates is seeking a Motor Case Manager to join our Claims Management Division. The role focuses on managing motor claims with efficiency and empathy, while pursuing professional development and industry qualifications.

We offer flexible working arrangements and a path for career progression in a collaborative environment that values accuracy, accountability and service quality.

Qualifications

3+ years’ claims handling experience.
Excellent verbal and written communication.
Strong knowledge of motor claims principles.
Good IT literacy and data handling.
Demonstrates integrity and leads by example.

Responsibilities

Demonstrate high technical competence, quality and service delivery.
Provide exceptional customer service at all times.
Participate positively as a team member and share knowledge.
Communicate effectively with all stakeholders using Telephone first approach.
Obtain high quality evidence by investigation via Field Force with supporting docs.
Allocate cases within licensing system and escalate as required.
Prepare reports showing added value and keep clients updated through lifecycle.

Skills

Motor claims knowledge

Communication skills

Investigation skills

IT literacy

Integrity and leadership

Teamwork and initiative

Work under pressure

3+ years claims experience

Job description

OFFICE: Any QuestGates office – Flexible Working Arrangements Available

We are excited to be recruiting a Motor Case Manager to join our Claims Management Division: a team known for its strong reputation, longstanding success, and continued growth in a competitive market. This is a fantastic opportunity to become part of a collaborative and forward-thinking environment where your professional development is genuinely supported.

You’ll have the chance to undertake industry-recognised qualifications, if desired and work alongside experienced colleagues who are passionate about delivering exceptional service.

As a Motor Case Manager, you’ll play a key role in managing motor claims with efficiency, empathy, and attention to detail. You’ll be joining a team that values your contribution and offers opportunities for career progression, personal growth, and skill enhancement. If you're looking for a role where you can make a meaningful impact while growing your career in an ambitious organisation, we’d love to hear from you.

Key Skills:

Excellent degree of knowledge of Motor related claims and principles
Excellent communication skills, both oral and written
Excellent investigation skills
Excellent degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation, under your own initiative
Ability to work accurately under pressure, adhering to deadlines and service standards
Minimum 3 years’ claims handling experience

The role requires you:

To demonstrate a high level of technical competence, quality, and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To obtain high quality evidence by investigation, via the Field Force, in a timely manner (supported where required by photographs, witness statements, and other appropriate evidence) so as to be able to properly conclude on civil liability, indemnity and quantum issues in compliance with prevailing client requirements
To allocate new and existing cases (where required), in accordance with licensing system and referral of claims outside license to Line Manager
To prepare reports in the appropriate format, ensuring that they demonstrate the added value of our involvement and keep clients updated on all relevant matters throughout the life cycle of the claim
To maintain detailed and accurate records of all communications, site visits, meetings discussions, decisions, and key milestones
To be accountable for the satisfactory highlighting / recording / referring of any complaints in accordance with company procedures and FSA requirements
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s
The proper escalation of claims or issues either outside license or as required by company procedures

The Package: