Motor Claims Manager

Stride Resource Management; Northampton; On-site; GBP 42,000 - 62,000; Full time

Job summary

Stride Resource Management in Northamptonshire is recruiting a Motor Claims Manager on a 12-month fixed-term contract to lead a high-performing motor recovery team and directly influence client outcomes and financial performance.

You will mentor claims handlers, ensure SLA/KPI achievement, and act as the primary link between operations and management. This role also involves client meetings, process documentation, and supporting targets across the claim lifecycle.

Qualifications

• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims.
• Team management and people responsibility experience within a similar setting.
• Proven experience working as a Claim Manager and working directly with clients, including hosting client meetings.
• Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.
• Excellent organisational skills, attention to detail, and the ability to meet deadlines.
• A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.
• Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.
• A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.
• Eligible to work in the UK.

Responsibilities

• In this Motor Claims Manager role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets.
• Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
• Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
• Overseeing the documentation of recovery procedures and preparing for client service reviews.
• Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
• Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
• Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery

Skills

Team leadership

Client meetings

Communication

Organisational skills

Problem solving

Mentoring

Attention to detail

Adaptability

Tools

Claims management software

Job description

Overview

• Are You looking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact?


• Join our Client on a 12 month fixed term contract as a Motor Claims Manager, where you'll lead a high-performing motor recovery team responsible for recovering our clients' losses, directly impacting financial outcomes.


• Based around Northamptonshire, this role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service.

• Our Client prides themselves on being proactive, detail-oriented professionals who are dedicated to supporting each other's growth and achieving shared success.

Responsibilities

• In this Motor Claims Manager role, you'll take ownership of the day-to-day management of a corporate client motor recovery team. You'll work closely with the management teams to deliver exceptional client service and achieve key targets.


• Your responsibilities will include:
  
  
  
  • Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.
  
  
  • Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.
  
  
  • Overseeing the documentation of recovery procedures and preparing for client service reviews.
  
  
  • Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.
  
  
  • Managing high-profile or contentious cases, ensuring quality standards are met and client outcomes are optimised.
  
  
  • Supporting financial targets by controlling the claim lifecycle and assisting with aged debt recovery
  
  
  
  

Qualifications

• Experience in motor claims handling within a legal, insurance, or claims management environment, including pre-litigated claims.


• Team management and people responsibility experience within a similar setting.


• Proven experience working as a Claim Manager and working directly with clients, including hosting client meetings.


• Strong leadership skills, with the ability to motivate and guide a team to achieve high performance.


• Excellent organisational skills, attention to detail, and the ability to meet deadlines.


• A proactive and pragmatic approach, with the ability to think critically and solve problems effectively.


• Outstanding communication skills, with the ability to build credibility and maintain strong relationships with clients and stakeholders.


• A flexible and adaptable mindset, with a willingness to accommodate unexpected situations.


• Eligible to work in the UK.

We recognise that not every candidate will meet all criteria. If you have strong team leadership experience and exposure to claims or client-facæing environments, we'd still encourage you to apply.