Motor Claims Administrator

MPJ Recruitment; Manchester; On-site; GBP 24,718 - 33,442; Full time

Benefits offered by this job

Basic salary £29,080

Bonus after probation

Overtime opportunities

Bank holiday shifts off in lieu

Central Manchester office

Career progression

Job summary

MPJ Recruitment is working with a well-established organisation in Central Manchester to hire a Motor Claims Administrator. You will manage motor claims from start to finish, liaising with insurers, solicitors, repairers and internal teams to maintain progress and deliver excellent customer outcomes.

The package includes a basic salary of £29,080 with a performance bonus after probation and overtime opportunities.

Qualifications

• Excellent communication skills.
• Strong attention to detail.
• Good organisational ability.
• Experience working in a fast-paced environment.
• Confidence using Microsoft Office and internal systems.
• A proactive and customer-focused mindset.

Responsibilities

• Managing and updating motor claims throughout their lifecycle.
• Accurately maintaining claims records and documentation.
• Liaising with insurers, solicitors, repairers, and other external partners.
• Chasing updates and ensuring claims are progressing as expected.
• Resolving issues and delays to keep cases moving forward.
• Providing regular updates to stakeholders.
• Producing reports and supporting claims performance monitoring.
• Ensuring compliance with industry regulations and internal procedures.
• Supporting the wider claims team with administrative tasks and reporting.

Skills

Communication

Attention to detail

Organisational skills

Fast-paced environment

MS Office

Customer-focused

Tools

Internal systems

Job description

Motor Claims Administrator – Central Manchester – £29,080 Basic + Bonus + Overtime Opportunities

Looking for your next move in the insurance or motor claims industry? MPJ Recruitment is working with a well‑established and growing organisation in Central Manchester that is looking for a Motor Claims Administrator to join their busy claims operation.

If you’ve worked in motor insurance, accident management, claims administration, FNOL, customer claims handling, or insurance support, this could be an excellent opportunity to join a modern, fast‑paced team where your experience will be valued and rewarded.

Benefits

• Basic salary of £29,080
• Performance‑related bonus after probation
• Time‑and‑a‑half paid for evening hours worked
• Additional day off in lieu for bank holiday shifts
• Modern Central Manchester office location
• Supportive management team and clear progression opportunities
• Join a growing business within the motor claims sector
• Stable, long‑term career within the insurance industry

The Role

As a Motor Claims Administrator, you’ll play a key role in ensuring motor claims are handled efficiently from start to finish. Working closely with internal teams, external partners, and stakeholders, you’ll help keep claims progressing smoothly while delivering excellent customer outcomes.

This is a varied and fast‑paced position that would suit somebody who enjoys organization, problem‑solving, and working within a busy insurance environment.

Your Responsibilities

• Managing and updating motor claims throughout their lifecycle
• Accurately maintaining claims records and documentation
• Liaising with insurers, solicitors, repairers, and other external partners
• Chasing updates and ensuring claims are progressing as expected
• Resolving issues and delays to keep cases moving forward
• Providing regular updates to stakeholders
• Producing reports and supporting claims performance monitoring
• Ensuring compliance with industry regulations and internal procedures
• Supporting the wider claims team with administrative tasks and reporting

Experience Required

We’re keen to speak with candidates who have experience in:

• Motor Claims Administration
• Motor Insurance
• Claims Handling
• FNOL (First Notification of Loss)
• Accident Management
• Personal Injury Claims Support
• Insurance Administration

Key Skills & Attributes

• Excellent communication skills
• Strong attention to detail
• Good organisational ability
• Experience working in a fast‑paced environment
• Confidence using Microsoft Office and internal systems
• A proactive and customer‑focused mindset

Working Hours

Week 1

• Monday‑Friday: 9:00am‑5:00pm

Week 2

• Monday‑Friday: 12:00pm‑8:00pm

Additional Requirements

• 2 Saturdays per month (9:00am‑5:00pm when working Week 1 rotation)
• Bank holidays on a rotational basis, with additional leave provided

Apply Now

Whether you’re currently a Motor Claims Administrator, Claims Handler, Insurance Administrator, FNOL Advisor, Customer Claims Advisor, or Accident Management Executive, this is a fantastic opportunity to join a growing organisation that offers stability, development, and genuine career progression.