Technical Claims Handler

MPL Claims Management; Colchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Birthday leave

Holiday purchase

Social events

Wellbeing package

Professional development

Hybrid work

Job summary

MPL Claims Management in Colchester is seeking a skilled Technical Claims Handler for our Motor team. You will manage your own portfolio of motor claims, including third-party property damage, credit hire and personal injury, while delivering a first-class service and handling complex, technical claims.

This role requires motor claims experience, strong analytical skills, and excellent communication. Hybrid working options are available in line with our policy.

Qualifications

• Previous motor claims handling experience.
• Ability to analyse information and reach fair outcomes.
• Strong verbal and written communication skills.
• Customer-first mindset with a proactive approach.

Responsibilities

• Manage a caseload of motor claims including referrals and escalations.
• Communicate with customers, insurers, suppliers, and partners via phone and email.
• Analyse information to drive accurate claim outcomes.
• Stay updated on legislation and best practices.
• Set and maintain financial reserves throughout claims lifecycle.
• Support coaching and training of team members when required.
• Use claims management systems to streamline processing and reduce costs.
• Build and maintain strong client relationships with high-quality service.

Skills

Motor claims handling

Communication

Analytical thinking

Customer service

Tools

Claims management system

Job description

At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

The Opportunity

We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client[1]specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

Key Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

What we are looking for

• Previous experience in motor claims handling is essential
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

What we offer

• Modern Colchester city centre office space, with free onsite parking available 7 days per week.
• Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service.
• Summer and winter socials.
• Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
• Professional qualifications along with continual professional development.
• Hybrid opportunities are available in line with our hybrid working policy.

Requirements:

Full Time, Permanent, 35 hours a week.

Based in Colchester, CO1 1TG

Hybrid opportunities are available in line with our hybrid working policy

Technical Claims Handler – Motor

About MPL Claims Management

At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.

The Opportunity

We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client[1]specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

Key Responsibilities

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.

What we are looking for

• Previous experience in motor claims handling is essential
• Exposure to repair, credit hire, and total loss cases.
• Strong analytical and problem-solving skills with great attention to detail.
• Excellent verbal and written communication skills.
• A customer-first mindset and a genuine passion for delivering outstanding service.
• Positive, proactive attitude with the ability to adapt and work well under pressure.
• Experience dealing with complaints.

What we offer

• Modern Colchester city centre office space, with free onsite parking available 7 days per week.
• Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service.
• Summer and winter socials.
• Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
• Professional qualifications along with continual professional development.
• Hybrid opportunities are available in line with our hybrid working policy.

Requirements:

Full Time, Permanent, 35 hours a week.

Based in Colchester, CO1 1TG

Hybrid opportunities are available in line with our hybrid working policy