Motor Claims Handler

Time Appointments; Chelmsford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Free onsite parking

Long service awards

Job summary

Time Appointments is excited to present an opportunity for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford.

The role covers cradle to grave motor claims with focus on third-party, PI, and accidental damage, offering a supportive environment, ongoing training, and opportunities for professional development.

Applicants should have at least 2 years of motor claims handling experience and strong customer service and communication skills.

Qualifications

• Minimum 2 years’ experience handling motor claims from cradle to grave.
• Technical insurance knowledge of third-party, personal injury or accidental damage.
• Excellent customer service and communication skills, written and verbal.

Responsibilities

• Proactively manage all aspects of a motor claim from notification to conclusion.
• Investigate and resolve claims professionally and promptly.
• Maintain service standards and exceed customer expectations in settlements.
• Coordinate with the vehicle repair network to manage damage to policyholders’ vehicles.
• Respond to correspondence from customers, third parties, insurers and brokers.
• Drive continuous improvements in service delivery for clients.

Skills

Motor claims handling

Customer service

Communication skills

Proactive attitude

Job description

A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD.

Key Responsibilities:

• Pro-actively manage all aspects of a claim from notification through to conclusion.
• Provide an excellent claims handling service, in accordance with company procedures and service standards.
• Investigate and resolve claims in a professional, timely and pro-active manner.
• Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
• Manage all aspects of damage sustained to the policyholders’ vehicle, where possible via the use of the dedicated network of vehicle repairers.
• Updating additional Information on existing claims.
• To continuously drive improvement in the service delivery to clients.
• Responding to correspondence received from customers, third parties, Insurers and Brokers.

Skills & Experience Required:

• Minimum 2 years’ experience of handling technical motor claims from ‘cradle to grave’
• Technical insurance knowledge and understanding of third-party, personal injury or accidental damage
• A genuine desire to engage in future learning opportunities and continuous professional development
• Strong customer service, and communication skills both written and verbal
• A proactive approach and enthusiastic attitude

Benefits:

• A competitive salary
• 25 days holiday plus bank holidays
• Pension scheme
• Payday lunch once a month
• Free onsite parking
• Long service awards and bonuses