Motability Insurance Claims Apprenticeship

Direct Line Insurance Group; Liverpool; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

A leading insurance company in Liverpool is seeking a Motability Insurance Claims Apprentice. You'll study for a Level 3 Insurance Practitioner Apprenticeship while gaining hands-on experience in the insurance industry. Responsibilities include supporting customers and settling claims as part of a dedicated team. The role requires strong communication skills and a passion for customer service. A supportive hybrid working arrangement is offered, providing flexibility and opportunities for progression within the company.

Benefits

9% employer-contributed pension

50% off home motor and pet insurance

Elective Health and Dental insurance

Flexible working options

Generous holidays

Qualifications

• Strong interest in financial services and a desire to develop an insurance career.
• Excellent communication skills for effective customer service.
• Empathy to handle distressing situations and provide reassurance.

Responsibilities

• Study towards Level 3 Insurance Practitioner Apprenticeship.
• Provide support for Motor insurance claims.
• Settle third-party property liability claims efficiently.

Skills

Customer service

Communication

Problem-solving

Education

Five GCSEs grade A‑C including English & Maths

Job description

Motability Insurance Claims Apprenticeship

Locations Available: Liverpool

Salary: 22932

Start Date: January 2026

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining us you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You’ll Be Doing:

You will be studying towards a Level 3 Insurance Practitioner Apprenticeship while having the opportunity to work in the role gaining hands‑on experience in the insurance industry as part of our Motability team, giving you the foundation to launch your career in insurance. As part of the qualification you will also achieve your CII Certification in Insurance.

In your day‑to‑day role you’ll be reporting directly to the Technical Claims Team Leader, settling a variety of third‑party property liability claims as economically as possible while maximising the speed of settlement and safeguarding the company. You’ll become an integral part of a centre of technical excellence for property liability claims, providing advice and guidance to colleagues and other business areas within Direct Line Group.

Key Accountabilities:

• Supporting our customers to provide them with worry‑free motoring and a lifeline to the outside world.
• Working within a variety of departments to understand the customer journey and the claims life разработки.
• First notification of loss.
• Ongoing servicing of customer claims and dealing with third‑party claims.
• Understanding and gaining exposure to our Counter‑Fraud detection and preventative initiatives.
• Introduction to financial compliance and regulatory requirements.
• Practical experience to master case management systems.
• Identifying, owning and managing the risks involved in running our business following framework.

What You’ll Need:

• An interest in financial services and a desire to take the first step to develop your insurance career.
• Helpfulness and a passion for customer service using your excellent communication skills to drive great customer service.
• Empathy and understanding to be able to deal with distressing situations, find the right solutions for our customers and provide reassurance throughout the lifecycle of the claim.
• The ability to manage a complaint to fruition while having difficult conversations.

To be eligible to apply for this apprenticeship you will:

• Have already achieved five GCSEs grade A‑C (9‑4) including English & Maths and be able to evidence this (predicted grades are not accepted).
• Applicants need to have lived in the UK for the last 3 years.

Training Provided:

By becoming an apprentice at DLGحدى you’ll combine on‑the‑job practical skills with theoretical knowledge from off‑the‑job learning, giving you the best opportunity to develop your career in the insurance industry.

You will be paired with a dedicated DLG mentor who will support your training every step of the way with tailored coaching and support.

You will attend both online and face_DIR learning support sessions and there is an End‑Point‑ompok of assessment where you’ll demonstrate your knowledge, skills Megis and behaviours.

Subject to successful completion of the apprenticeship, there are many opportunities for progression throughout DLG to continue your career with us.

Benefits:

• 9% employer‑contributed pension.
• 50% off home motor and pet insurance plus Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holidays.
• Buy‑as‑you‑earn share scheme.
• Employee discounts and cashback.
• Plus many more.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best—whatever that looks like—and offering real choice, flexibility and a greater work‑life balance that means our people can focus on the things that matter most to them.

Ways of Working

Our hybrid model of working offers a best‑of‑both‑worlds approach, combining the best parts of home and office work and providing flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in the office two days a week and we’ll consider the flexible working options that work best for you.

During your first three months there may be a requirement to work from the Liverpool office full‑time while you gain experience in the role.

Be Yourself

Direct Line Group is an equal‑opМу புக employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Key Skills

Bidding, Mac Os, Accounting & Finance, Agriculture, Dcom, Food & Beverage

Employment Type : Full‑Time

Experience : years

Vacancy : 1