Motability Customer Experience Advisor

Kwik Fit; Bellshill; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Kwik Fit is seeking a Motability Advisor to join their customer service team. The role involves handling bookings, resolving complaints, and troubleshooting issues to deliver a world-class Motability customer experience.

You'll be part of a multi-skilled team, focused on first-call resolution, while maintaining professionalism and customer satisfaction. The position offers hybrid working one day per week after training completion.

Qualifications

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communications skills.
• Proven ability to assess information and make informed decisions.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Taking ownership of each situation, to ensure we reach an appropriate resolution.

Responsibilities

• Achieving personal and team targets.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to Coach/Manager.
• Work as a conscientious team member.
• Promote a professional image of Kwik Fit and Motability.

Skills

Customer service

Active listening

Verbal communication

Written communication

Teamwork

Conflict resolution

Time management

Problem solving

Job description

Kwik Fit is seeking a Motability Advisor to join their customer service team. The role involves handling bookings, resolving complaints, and troubleshooting issues to deliver a world-class Motability customer experience.

You'll be part of a multi-skilled team, focused on first-call resolution, while maintaining professionalism and customer satisfaction. The position offers hybrid working one day per week after training completion.