Full Time Customer Contact Advisor

Kwik Fit; Bellshill; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Kwik Fit is seeking a Motability Advisor to join their customer service team. The role involves handling bookings, resolving complaints, and troubleshooting issues to deliver a world-class Motability customer experience.

You'll be part of a multi-skilled team, focused on first-call resolution, while maintaining professionalism and customer satisfaction. The position offers hybrid working one day per week after training completion.

Qualifications

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communications skills.
• Proven ability to assess information and make informed decisions.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Taking ownership of each situation, to ensure we reach an appropriate resolution.

Responsibilities

• Achieving personal and team targets.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to Coach/Manager.
• Work as a conscientious team member.
• Promote a professional image of Kwik Fit and Motability.

Skills

Customer service

Active listening

Verbal communication

Written communication

Teamwork

Conflict resolution

Time management

Problem solving

Job description

Our Motability Advisor is a multi-skilled roll, providing outstanding service to our customers. You will be required to make bookings, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal candidate will be customer focused, detail oriented and innovative. You should be polite, accurate, knowledgeable and able to work well within a team.
Able to adapt your skills and knowledge to create a one stop shop for our Motability Customers, whilst delivering a world class customer experience.
The following full time shift pattern is available: Wednesday, Thursday 9am until 6pm, Friday 8.30am until 6pm, Saturday 8.30am until 5pm and Sunday 10am until 4pm, 40 hours over 5 days
Training will be completed onsite, side by side
Hybrid working one day per week once training has been successfully completed
The Day to DayAchieving personal and team targets.
Maintain high levels of customer awareness and flexibility.
Report areas of improvement or concern to Coach/Manager.
Work as a conscientious team member.
Promote a professional image of Kwik Fit and Motability.
Who we're looking forStriving to achieve first call resolution and maintain the quality of service provided by the call centre.
Using listening skills to understand the needs of the customer before offering the best possible solution.
Responding efficiently to customer and creating a positive experience.
Remaining calm and professional while dealing with our customers and providing them with best solutions to resolve their issues.
Joining a team of Call Centre Customer Service representatives and building a positive relationship of teamwork, trust and excellence.
Participating in training and motivated to increase and improve existing skills
An ability to adapt to various functions within the team, whilst reaming customer focused.
Background and KnowledgeExceptional telephone manner, customer service skills, active listening skills, verbal, and written communications skills.
Proven ability to assess information and make informed decisions.
Ability to resolve conflict and diffuse tension.
Strong time management skills.
Taking ownership of each situation, to ensure we reach an appropriate resolution.