Customer-Centric Contact Centre Advisor | Service & MOTs

Swansway Group; Crewe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement + length ofService

Birthday off

Employee Assistance Programme

Company Pension Scheme

Long service recognition

Product discounts

Car Benefit Scheme

Cycle to Work

Job summary

Swansway Motor Group is seeking a dynamic Contact Centre Advisor to be the first point of contact for customers, supporting service bookings, MOTs and aftersales with a friendly, professional touch.

You will work in a fast-paced, customer-centric environment, collaborating with a close-knit team to deliver exceptional journeys and drive positive outcomes for customers and the business.

Qualifications

• Exceptional customer service delivery in diverse settings.
• A self-motivated and target-driven mindset.
• Strong interpersonal skills and a cooperative team spirit.
• Flexibility to adapt within a rapidly evolving industry.
• Outstanding organisational capabilities.

Responsibilities

• Engaging with customers to schedule Services, MOTs, and vehicle health checks.
• Arranging Service Plans and overseeing various product campaigns.
• Proactively reaching out to remind customers of upcoming services and care needs.
• Collaborating within a close-knit team to enhance customer experiences.
• Prioritising positive customer journeys in line with Swansway's ethos.

Skills

Customer service

Communication

Teamwork

Adaptability

Goal oriented

Job description

Swansway Motor Group is seeking a dynamic Contact Centre Advisor to be the first point of contact for customers, supporting service bookings, MOTs and aftersales with a friendly, professional touch.

You will work in a fast-paced, customer-centric environment, collaborating with a close-knit team to deliver exceptional journeys and drive positive outcomes for customers and the business.