Customer Experience Advisor - Hybrid (Training Provided)

Kwik Fit; Bellshill; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid work

Onsite training

Job summary

Kwik Fit is seeking a Customer Contact Advisor to be the first point of contact for a wide range of customer inquiries, bookings and payments, including fleet customers. You'll deliver outstanding service and develop your skills in a fast-paced environment.

Full-time and part-time shift patterns are available, with training completed onsite and a hybrid option of one day per week after training.

Qualifications

• Excellent keyboard skills.
• Excellent telephone manner.
• Sound commercial knowledge.
• Problem-solving and analysis.
• Excellent written and verbal communication.
• Excellent Customer Service skills.
• Ability to learn new systems and processes.
• Excellent communication and relationship skills.
• Ability to work under pressure to meet business KPI's and targets.

Responsibilities

• Achieve key performance targets based on telephone statistics, speed and accuracy.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to line manager.
• Work as a conscientious team member.
• Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.

Skills

Keyboard skills

Telephone skills

Commercial awareness

Problem solving

Communication

Customer service

Adaptability

Relationship building

Work under pressure

Job description

Kwik Fit is seeking a Customer Contact Advisor to be the first point of contact for a wide range of customer inquiries, bookings and payments, including fleet customers. You'll deliver outstanding service and develop your skills in a fast-paced environment.

Full-time and part-time shift patterns are available, with training completed onsite and a hybrid option of one day per week after training.