Part Time Customer Support Advisor - ML4 3PR

Kwik Fit; Bellshill; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

Kwik-Fit is seeking a part-time Contact Centre Agent to handle tyre requests for Kwik-Fit centres and third party providers. Training will be provided onsite, followed by hybrid work after successful completion.

You will work weekdays with occasional Saturdays, supporting fleet customers and maintaining a professional Kwik-Fit image. Key responsibilities include handling complex queries, achieving performance targets, and collaborating with the team to deliver excellent customer service.

Qualifications

• Proven track record of good customer relations and call centre experience.
• Experience in Fast fit industry/fleet is an added advantage.

Responsibilities

• No two days are the same; achieve key performance metrics via telephone stats, speed and accuracy.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to line manager.
• Work as a conscientious team member.
• Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times.
• Adhere to brand and part fitment within defined parameters.

Skills

Customer relations

Call centre

Fleet experience

Fast fit industry

Problem solving

Communication

Keyboard skills

Telephone manner

Learning mindset

Job description

The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.

Additional Information

Part time contracts available

• Monday to Friday 9am until 1pm and every 4th Saturday, 20 hours over 5 days
• Monday to Friday 9am until 2pm and every 4th Saturday, 25 hours over 5 days
• Monday to Friday 2pm until 6pm and every 4th Saturday, 20 hours over 5 days

Training will be completed onsite, side by side

Hybrid working once training has been successfully completed

The Day to Day

• No two days are the same at Kwik Fit - Achieving key maximum performance results measured on telephone statistics, speed and accuracy.
• Maintain high levels of customer awareness and flexibility.
• Report areas of improvement or concern to line manager.
• Work as a conscientious team member
• Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
• Adhere to brand and part fitment within defined parameters.

Required skills

Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including: Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage.

• Computer literate.
• Basic keyboard skills.
• Good telephone manner.
• Commercial acumen.
• Problem-solving and analysis.
• Written and verbal communication.
• Excellent Customer Service skills.
• Ability to handle complex queries and challenging customer scenarios.
• An ability to learn new systems and processes.
• Excellent communication and relationship skills.