Mortgage Servicing Assistant

Keystone Property Finance; Kings Hill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading mortgage lender in Kings Hill is looking for highly motivated individuals to join their team. You will handle borrower enquiries, make calls, and manage mortgage accounts. This is a full-time role with excellent training provided and a hybrid working model following a probationary period. Ideal candidates should possess strong customer service skills and be ready to work in a dynamic environment.

Qualifications

• Highly motivated individuals eager to begin their career in an ever-growing industry.
• Desirable to have some mortgage knowledge or servicing experience.
• Good customer service, organisation, and communication skills are essential.

Responsibilities

• Answer inbound and make outbound calls related to borrower enquiries.
• Issue redemption statements and manage outstanding documents.
• Contact borrowers who are in arrears and take payments over the phone.

Skills

Customer service

Organization

Communication skills

Tools

CRM system

Job description

Overview

Keystone Property Finance are looking for highly motivated individuals eager to begin their career in an ever-growing industry. Mortgage knowledge, some servicing experience is desirable but not essential as full training will be provided. The ideal candidate will show good customer service, organisation, and communication skills. The role is 40 hours per week, Monday to Friday (8.30am - 5.30pm). 1 day work from home following successful probationary period of 6 months.

Responsibilities

• Answering inbound and making outbound calls - Dealing with borrower enquiries via email - Issue redemption statements - Chasing for outstanding documents; post completion conditions - Contact borrowers who are in arrears - Take payments over the phone for outstanding interest and fees - Updating notes on CRM system
• People related tasks - Working well as part of a team and individually on tasks - Build and maintain effective relationships with other internal teams - Confident taking calls with a good phone manner - Ensure we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence - Liaise with the line manager escalating any specific problems for discussion and resolution
• Daily Operations - Works within prescribed procedures, practices and agreed SLAs - Work within Servicing Mandate guidelines - Inputs updates and maintains data onto the system accurately reflecting the Mortgage account - Dealing with any queries or documentation relating to each Mortgage account - Dealing with phone calls both incoming and outgoing

Keystone’s Values

Resilience (Determination within our approach and perseverance); Adaptability (Embracing Change); Integrity (Always doing the right thing); Excellence (Through constant improvement as a result of committing to shared values).

Our values are unique to our brand and guide how we work with customers and colleagues. The role is 40 hours per week, Monday to Friday (8.30am - 5.30pm). 1 day work from home following successful probationary period of 6 months. Keystone Property Finance is an established Buy-to-Let Lender with a strong brand identity and over 25 years of experience in the UK mortgage market.