Modern Workplace Tech Bar Support C - Bristol

Lloyds Banking Group; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

Discounted shopping

24 days' holiday + bank holidays

Wellbeing initiatives and parental le​

Job summary

Lloyds Banking Group is seeking an on-site Tech Bar guide to support colleagues with Windows 11 and Microsoft 365, including Teams. You will diagnose, resolve, and communicate technical issues, helping users be productive with their devices and remote work tools.

You will mentor teammates, collaborate with platform teams, and contribute to a positive, inclusive tech support experience across the Bristol site.

Qualifications

• 2-3 years' experience in Windows technical support within enterprise environments.
• Strong knowledge of Windows 11 and Microsoft 365 including Teams.
• Experience supporting mobile devices and BYOD and remote connectivity issues.
• Hands-on experience building, configuring, and troubleshooting desktops and laptops.
• Good technical knowledge diagnosing and resolving network-related issues.
• Ability to mentor junior team members for high-quality IT support.

Responsibilities

• Provide on-site IT support at the Lloyds Tech Bar and assist colleagues with devices.
• Diagnose and resolve technical issues across Windows, Teams and Microsoft 365.
• Collaborate with platform teams and partners to deliver excellent support.
• Mentor and guide junior colleagues to improve the customer journey.

Skills

Windows 11 troubleshooting

Microsoft 365 & Teams

Mobile device support

Desktop/Laptop setup & troubleshooting

Network issue diagnosis

Mentoring junior team members

Tools

Active Directory

Exchange administration

Microsoft Entra ID

Azure

Intune

ServiceNow

Jamf

Job description

LOCATION(S): Bristol

HOURS: Full-time, 35 hours - 08:30 to 17:00, Monday to Friday

WORKING PATTERN: This role requires five days a week on-site. It is primarily based in Bristol - Harbourside with flexibility to work from other locations as the need arises.

What you'll be doing:

Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills?

If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work in the Lloyds Banking Group Tech Bar and provide outstanding IT support.

We support approximately 65,000 colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work.

The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their work devices and learn about LBG's latest technology. Our mission is to make technology accessible and inclusive to all.

As a technical support guide you'll work as part of a team where your diagnostic skills and communication with the customers and technical teams, (both verbal and written) will be crucial to deliver an outstanding support experience.

In this role, you'll have:

• Excellent problem-solving and attention to detail skills
• Effective communication skills, both verbal and written
• Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
• Ability to work unsupervised, using initiative when necessary
• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
• Must be well-presented.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

Essential skills we're looking for:

• 2-3 years' experience in Microsoft Windows technical support, within an enterprise-scale Technical Support or Service Desk environment, including incident management
• Strong knowledge of Windows 11 and experience troubleshooting the Microsoft 365 suite, including Microsoft Teams
• Experience supporting mobile devices and BYOD, alongside resolving remote connectivity issues and helping colleagues confidently use remote-working technologies
• Hands-on experience building, configuring, supporting and troubleshooting desktops and laptops
• Good technical knowledge and experience of diagnosing and resolving network-related issues
• Ability to provide technical guidance and mentoring to junior team members, helping the team deliver high-quality IT support and an excellent colleague experience.

And any experience of the following would be great:

• Previous experience on a Tech Bar/Walk-up support service
• Active Directory and Exchange administration knowledge
• Understanding of Microsoft Entra ID, Azure and Intune
• Experience using ServiceNow for incident and request management
• Any previous support Experience supporting macOS devices and managing devices through Jamf.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies.