Modern Workplace Tech Bar Support C - Bristol

LLOYDS BANK PLC; West of England; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Share schemes including free shares

Discounted shopping

24 days’ holiday + bank holidays

Wellbeing initiatives & parental leave

Job summary

Lloyds Banking Group is seeking a Tech Bar Support professional for Bristol. This full-time role involves on-site IT support for colleagues, helping them resolve hardware, software and connectivity issues across Windows, Microsoft 365 and mobile devices.

You will work in a team that values strong communication, problem-solving and the ability to mentor others. The role offers a stable on-site schedule with opportunities to learn and grow within a large financial services group.

Qualifications

• 2–3 years of Microsoft Windows technical support in an enterprise-scale environment including incident management.
• Strong knowledge of Windows 11 and experience troubleshooting the Microsoft 365 suite (Teams).
• Experience supporting mobile devices and BYOD, with remote connectivity issues and remote-working tech.
• Hands-on experience building, configuring, supporting and troubleshooting desktops and laptops.
• Good technical knowledge to diagnose and resolve network-related issues.
• Ability to mentor junior team members and improve customer journey.

Responsibilities

• Provide enterprise-scale IT support at the Lloyds Banking Group Tech Bar in Bristol.
• Assist colleagues with device-related issues and technology adoption.
• Diagnose and resolve hardware, software and connectivity problems.
• Collaborate with platform teams to deliver high-quality support.
• Mentor junior colleagues and share knowledge to improve service quality.
• Contribute to continuous improvement of the customer journey and experience.

Skills

Windows support

Microsoft 365

BYOD support

Remote connectivity

Desktops & laptops

Networking basics

Mentoring juniors

Tools

ServiceNow

Microsoft Entra ID

Azure

Intune

Jamf

Job description

End Date Wednesday 11 November 2026 Salary Range £33,203 - £34,950 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary This is a full-time, permanent role based in Bristol.

Job Description JOB TITLE: Modern Workplace Tech Bar Support C - Bristol SALARY: £33,203 LOCATION(S): Bristol HOURS: Full-time, 35 hours - 08:30 to 17:00, Monday to Friday WORKING PATTERN: This role requires five days a week on-site. It is primarily based in Bristol - Harbourside with flexibility to work from other locations as the need arises.

What you’ll be doing:

Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills? If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work in the Lloyds Banking Group Tech Bar and provide outstanding IT support. We support approximately 65,000 colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their work devices and learn about LBG's latest technology. Our mission is to make technology accessible and inclusive to all. As a technical support guide you'll work as part of a team where your diagnostic skills and communication with the customers and technical teams, (both verbal and written) will be crucial to deliver an outstanding support experience.

In this role, you’ll have:

• Excellent problem-solving and attention to detail skills
• Effective communication skills, both verbal and written
• Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
• Ability to work unsupervised, using initiative when necessary
• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
• Must be well-presented.

Essential skills we’re looking for:

• 2-3 years’ experience in Microsoft Windows technical support, within an enterprise-scale Technical Support or Service Desk environment, including incident management
• Strong knowledge of Windows 11 and experience troubleshooting the Microsoft 365 suite, including Microsoft Teams
• Experience supporting mobile devices and BYOD, alongside resolving remote connectivity issues and helping colleagues confidently use remote-working technologies
• Hands‑on experience building, configuring, supporting and troubleshooting desktops and laptops
• Good technical knowledge and experience of diagnosing and resolving network‑related issues
• Ability to provide technical guidance and mentoring to junior team members, helping the team deliver high‑quality IT support and an excellent colleague experience.

Any experience of the following would be great:

• Previous experience on a Tech Bar/Walk-up support service
• Active Directory and Exchange administration knowledge
• Understanding of Microsoft Entra ID, Azure and Intune
• Experience using ServiceNow for incident and request management
• Any previous support
• Experience supporting macOS devices and managing devices through Jamf.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: [e-mail]

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.