Technical Support Analyst

Aplaro Ltd; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

30 days leave

Pension plan 9%

Healthcare

Cycle-to-work

Lunch provided

Barista bar

Company events

Job summary

G-Research, headquartered in London, seeks an IT Support team member to monitor and resolve issues across Windows and Linux environments, manage user access and assist with Exchange/Office deployments.

You will participate in a shared on-call rota to support critical systems outside core hours and have opportunities for mentorship and career development within a fast-paced infrastructure team.

Qualifications

• Two years’ IT support or service desk experience.
• Bachelor’s or equivalent degree (2:1 or higher).
• Strong customer service and methodical troubleshooting skills.

Responsibilities

• Monitor and maintain Windows environments with Linux exposure.
• Manage user access with Active Directory and Azure AD.
• Support Microsoft Exchange, Office and Outlook for end users.
• Troubleshoot networking and connectivity issues across workstations and servers.
• Automate routine tasks using PowerShell and Jenkins.
• Coordinate onboarding of new employees and document ticket lifecycle in Jira.

Skills

Windows support

Active Directory

Jira

PowerShell

Jenkins

Customer service

On-call support

Networking basics

Education

2:1 degree or higher

Tools

SCCM

Office 365

Azure AD

Job description

We tackle the most complex problems in quantitative finance, by bringing scientific clarity to financial complexity. From our London HQ, we unite world-class researchers and engineers in an environment that values deep exploration and methodical execution - because the best ideas take time to evolve. Together we’re building a world-class platform to amplify our teams’ most powerful ideas. As part of our Technical Support team, you’ll diagnose, resolve and prevent technical issues across the firm, helping maintain reliable systems and minimise disruption.

Take the next step in your career.

The role We’re looking for a new team member to join our Enterprise Infrastructure division. From day one, you will work hands-on with a wide range of technologies taking ownership of system monitoring, responding to alerts, supporting critical infrastructure and assisting users with technical issues. This is an excellent opportunity to develop into a specialist IT systems role. You will work closely with senior team members who will support you with troubleshooting, training and project work. As part of the team, you will also take part in a shared on-call rota, typically covering one week in every nine, to help maintain support for critical systems outside of core hours. Throughout the role, there will be regular opportunities for learning, mentorship and professional development.

Key responsibilities of the role include:

• Monitoring and maintaining in-house systems across Windows environments with some exposure to Linux
• Managing user access and authorisation using Active Directory and Azure Active Directory
• Supporting Microsoft Exchange, Office and Outlook, including troubleshooting and user support
• Supporting a Omnissa Horizon environment and managing mobile devices across corporate and BYOD devices
• Managing software installations and upgrades using tools such as System Centre Configuration Manager
• Performing hardware diagnostics, repair and replacement of laptops
• Troubleshooting networking and connectivity issues across workstations and servers
• Enrolling and managing FIDO security tokens, such as biometric USB devices, to support multi-factor authentication
• Automating administrative tasks using PowerShell and Jenkins
• Coordinating the onboarding of new employees, ensuring systems are configured, updated and compliant
• Prioritising support tickets using Jira, ensuring accurate documentation and communication throughout the ticket lifecycle

Who are we looking for?

• A bright, motivated attitude with a passion for technology
• At least two years’ experience in an IT support or service desk role
• Enthusiastic about using technology and creative thinking to solve complex problems
• Highly organised, proactive and a collaborative team player
• Keen to learn and grow within a fast-paced technical environment
• Strong customer service and communication skills, with a methodical approach to troubleshooting
• Strong academic background, with a 2:1 degree or above and strong A-levels or equivalent

Why join us?

• Highly competitive compensation plus annual discretionary bonus
• Lunch provided (via Just Eat for Business )
• Dedicated barista bar
• 30 days' annual leave
• 9% company pension contributions
• Informal dress code and excellent work/life balance
• Comprehensive healthcare and life assurance
• Cycle-to-work scheme
• Monthly company events

G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions. We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section