Mobile Service Scheduler & Admin Support

Hydraquip Ltd; Strood; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

Company pension

Wellbeing & rewards platform

Volunteer day

Refer-a-Friend bonus

Cycle to Work scheme

Training and development

Job summary

Hydraquip Ltd in Strood is seeking a Customer Service Coordinator to schedule mobile hose engineers, handle customer enquiries, provide timely updates, and maintain accurate service records.

You will support sales administration, process orders and quotations, and build strong customer relationships while collaborating with branch colleagues on continuous improvement. A proactive, organised approach is essential.

Qualifications

• Previous experience in customer service, service coordination or scheduling.
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Strong customer service experience, including handling enquiries and providing regular updates.
• Experience using computer systems and Microsoft Office applications to maintain records.
• Excellent communication skills and ability to build relationships with customers and colleagues.
• Strong organisational skills and attention to detail.
• Ability to work well in a team while managing own workload.
• Proactive, flexible and positive approach to work.

Responsibilities

• Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
• Manage customer enquiries and provide timely service updates and ETAs.
• Monitor job progress and adjust schedules to meet changing priorities.
• Maintain accurate service records and system updates.
• Support sales administration, including processing orders, quotations and purchase orders.
• Deliver excellent customer service and build strong customer relationships.
• Collaborate with colleagues to support branch operations and continuous improvement initiatives.
• Adhere to company procedures and health & safety requirements.

Skills

Customer service

Scheduling

Administration

Microsoft Office

Communication

Organisational skills

Teamwork

Proactive approach

Tools

Microsoft Office

Job description

Hydraquip Ltd in Strood is seeking a Customer Service Coordinator to schedule mobile hose engineers, handle customer enquiries, provide timely updates, and maintain accurate service records.

You will support sales administration, process orders and quotations, and build strong customer relationships while collaborating with branch colleagues on continuous improvement. A proactive, organised approach is essential.