Mobile Controller & Admin Support

Hydraquip Ltd; Strood; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

Company pension

Wellbeing & rewards platform

Volunteer day

Refer-a-Friend bonus

Cycle to Work scheme

Training and development

Job summary

Hydraquip Ltd in Strood is seeking a Customer Service Coordinator to schedule mobile hose engineers, handle customer enquiries, provide timely updates, and maintain accurate service records.

You will support sales administration, process orders and quotations, and build strong customer relationships while collaborating with branch colleagues on continuous improvement. A proactive, organised approach is essential.

Qualifications

• Previous experience in customer service, service coordination or scheduling.
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Strong customer service experience, including handling enquiries and providing regular updates.
• Experience using computer systems and Microsoft Office applications to maintain records.
• Excellent communication skills and ability to build relationships with customers and colleagues.
• Strong organisational skills and attention to detail.
• Ability to work well in a team while managing own workload.
• Proactive, flexible and positive approach to work.

Responsibilities

• Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
• Manage customer enquiries and provide timely service updates and ETAs.
• Monitor job progress and adjust schedules to meet changing priorities.
• Maintain accurate service records and system updates.
• Support sales administration, including processing orders, quotations and purchase orders.
• Deliver excellent customer service and build strong customer relationships.
• Collaborate with colleagues to support branch operations and continuous improvement initiatives.
• Adhere to company procedures and health & safety requirements.

Skills

Customer service

Scheduling

Administration

Microsoft Office

Communication

Organisational skills

Teamwork

Proactive approach

Tools

Microsoft Office

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Role and Responsibilities:

• Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
• Manage customer enquiries and provide timely service updates and ETAs.
• Monitor job progress and adjust schedules to meet changing priorities.
• Maintain accurate service records and system updates.
• Support sales administration, including processing orders, quotations and purchase orders.
• Deliver excellent customer service and build strong customer relationships.
• Collaborate with colleagues to support branch operations and continuous improvement initiatives.
• Adhere to company procedures and health & safety requirements.

What we’re looking for

Essential experience

• Previous experience in a customer service, service coordination, scheduling, administration, or office support role.
• Experience managing multiple tasks and priorities in a fast-paced environment.
• Strong customer service experience, including handling customer enquiries and providing regular updates.
• Experience using computer systems and Microsoft Office applications to maintain accurate records and process information.
• Excellent communication skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team while managing your own workload.
• A proactive, flexible and positive approach to work.

Desirable experience

• Experience scheduling engineers, drivers, field service teams or mobile workers.
• Previous experience in a service control, helpdesk, logistics, engineering support or customer operations environment.
• Experience processing sales orders, quotations or purchase orders.
• Knowledge of stock control processes.
• Experience working within a technical, engineering or industrial business.