Mobile Service Controller & Admin Support

HYDRAQUIP HOSE & HYDRAULICS; Rochester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20 days holiday

Company van provided

Company pension

Wellbeing support

Volunteer day

Refer-a-Friend bonus

Cycle to Work scheme

Full training

Job summary

Hydraquip, the UK’s leading hose and hydraulics specialist, is seeking a Service Coordinator to schedule mobile engineers, handle customer inquiries, and manage updates and records. You’ll work within a team to maintain high service levels and support branch operations.

The role requires strong communication, organization, and a proactive approach in a fast-paced environment; full training is provided and you’ll contribute to ongoing process improvements.

Qualifications

• Experience in customer service, service coordination or scheduling.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong customer service experience with regular updates.
• Proficiency with computers and Microsoft Office.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Team-focused with a proactive, flexible mindset.
• Experience in technical/industrial settings is a plus.

Responsibilities

• Schedule and coordinate Mobile Hose Engineers for callouts.
• Handle customer enquiries and provide timely updates.
• Monitor progress and adjust plans as priorities shift.
• Maintain service records and update systems.
• Support sales administration including processing orders and quotes.
• Deliver excellent customer service and build relationships.
• Collaborate with branch teams on improving operations.
• Follow health and safety procedures.

Skills

Customer service

Scheduling

Multitasking

Communication

Teamwork

Proactive approach

Attention to detail

Tools

Microsoft Office

Job description

Hydraquip, the UK’s leading hose and hydraulics specialist, is seeking a Service Coordinator to schedule mobile engineers, handle customer inquiries, and manage updates and records. You’ll work within a team to maintain high service levels and support branch operations.

The role requires strong communication, organization, and a proactive approach in a fast-paced environment; full training is provided and you’ll contribute to ongoing process improvements.