Mobile Retail Security & Customer Service Officer

OCS Group Limited; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking a Retail Area Support Officer. In this mobile role, you'll ensure a secure environment while providing excellent customer service across multiple retail locations. Key responsibilities include maintaining a strong security presence, conducting patrols, and responding to incidents. Applicants must possess a valid SIA Licence and demonstrate strong observational and communication skills. Flexibility and a proactive approach are essential for varying shifts and locations.

Qualifications

• Right to work in the UK.
• Flexibility to work across multiple locations.
• Willingness to work varied shifts including evenings and weekends.

Responsibilities

• Maintain a visible security presence to deter theft.
• Conduct regular patrols ensuring safety.
• Respond promptly to alarms and incidents.
• Collaborate with store teams to support loss prevention.

Skills

Strong observational skills

Excellent communication skills

Ability to manage challenging situations

Proactive approach to safety

Education

Valid SIA Licence – Door Supervisor or Security Guarding

Job description

A leading facilities management company in the United Kingdom is seeking a Retail Area Support Officer. In this mobile role, you'll ensure a secure environment while providing excellent customer service across multiple retail locations. Key responsibilities include maintaining a strong security presence, conducting patrols, and responding to incidents. Applicants must possess a valid SIA Licence and demonstrate strong observational and communication skills. Flexibility and a proactive approach are essential for varying shifts and locations.