Mobile Repair Technician - Commission & Career Growth

iSmash; St Davids; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company pension

Training opportunities

Relocation support

Holiday allowance with service

Recognition and annual awards

Job summary

iSmash is seeking a hands-on technician to repair smartphones and tablets in a Cardiff St Davids store. You will diagnose issues, perform screen and battery replacements, and guide customers through repair options while upselling accessories.

The role emphasizes quality repairs and exceptional customer service. You should have proven experience with popular brands (Apple/Samsung/Google), a keen eye for detail, and the ability to thrive in a bustling retail setting.

Qualifications

• Proven experience repairing smartphones and tablets, brands such as Apple, Samsung and Google.
• Strong customer service skills with confidence speaking directly to customers.
• High attention to detail when handling devices, tools and small components.
• A genuine interest in mobile technology, gadgets and repairs.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Repair smartphones and tablets, including screen replacements, battery replacements, camera repairs, charging issues and other common faults.
• Diagnose and troubleshoot device issues using technical judgement.
• Provide clear advice and guidance to customers on repair options and solutions.
• Recommend suitable accessories and protection products.
• Maintain a clean, organised and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repair

Tablet repair

Customer service

Attention to detail

Retail experience

Tools

Screen replacement tools

Diagnostic tools

Job description

iSmash is seeking a hands-on technician to repair smartphones and tablets in a Cardiff St Davids store. You will diagnose issues, perform screen and battery replacements, and guide customers through repair options while upselling accessories.

The role emphasizes quality repairs and exceptional customer service. You should have proven experience with popular brands (Apple/Samsung/Google), a keen eye for detail, and the ability to thrive in a bustling retail setting.