Mobile Field Service Plant Fitter – Diagnostics & Repairs

finning; Cannock; On-site; GBP 41,000 - 46,000; Full time

Benefits offered by this job

Holiday allowance

Annual bonus

Tool allowance

Healthcare benefits

Share scheme

Pension (7%)

Refer a friend

Employee rewards

Life insurance

Company van

CAT training

Overtime

Flexible working

Mental health support

Wellbeing programs

Charity partnership

Job summary

Finning (UK) Ltd is seeking a skilled Field Service Engineer to respond to customer field repair and service requests for Caterpillar products across the West Midlands/Stafford area.

You will diagnose mechanical and electrical issues on-site, provide detailed information to customers and Finning to create quotes, and work within the dealership's field service team to maintain uptime and safety standards.

Qualifications

• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting).
• Knowledge in the use of field-based diagnosis tools and equipment essential.
• Heavy Earth Moving equipment operating knowledge.
• LDV driving licence.
• Experience of a variety of construction and static machines essential.

Responsibilities

• Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Skills

Work autonomously

Strong communication

Planning & organisation

Problem solving

Self-starter

Education

NVQ Level 3 in Land Based Engineering / Plant Fitting

Job description

Finning (UK) Ltd is seeking a skilled Field Service Engineer to respond to customer field repair and service requests for Caterpillar products across the West Midlands/Stafford area.

You will diagnose mechanical and electrical issues on-site, provide detailed information to customers and Finning to create quotes, and work within the dealership's field service team to maintain uptime and safety standards.