Mobile Plant Fitter - Field Service & CAT Diagnostics

Finning International Inc.; Gateshead; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Salary £39,720 - £45,118

25 days holiday (purchase up to 5)

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Company share scheme

Up to 7% pension (matched)

Refer a friend bonus

Laptop and phone and van

Job summary

Finning (UK) Ltd is seeking a field service engineer to respond to customers’ site repair and service requests for Caterpillar equipment. You will diagnose mechanical or electrical issues, provide detailed information for quotes, and work safely on customer sites, adhering to procedures and time constraints.

The successful candidate will have apprentice or NVQ level 3 engineering, experience with field diagnosis tools, and knowledge of heavy earth-moving equipment.

Qualifications

• Apprentice trained / Formally trained Engineer (NVQ Level3 preferred in Land Based Engineering / Plant Fitting)
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Heavy Earth Moving equipment operating knowledge LDV driving licence
• Experience of a variety of construction and static machines essential

Responsibilities

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required.
• Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re‑visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re‑installing the original or replacement, to bring the machine up to the required standards.

Skills

Customer focus

Communication

Planning

Problem solving

Self-starter

Education

NVQ Level3 engineering

Field diagnostic tools knowledge

LDV/heavy equipment knowledge

Construction & static machines experience

Tools

Field-based diagnosis tools

Job description

Finning (UK) Ltd is seeking a field service engineer to respond to customers’ site repair and service requests for Caterpillar equipment. You will diagnose mechanical or electrical issues, provide detailed information for quotes, and work safely on customer sites, adhering to procedures and time constraints.

The successful candidate will have apprentice or NVQ level 3 engineering, experience with field diagnosis tools, and knowledge of heavy earth-moving equipment.