Mobile Device Repair Technician – Fast-Paced & Customer-Focused

iSmash; Gloucester; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Career development

Pension plan

Holiday allowance

Relocation support

Awards and recognition

Job summary

iSmash is hiring a Mobile Phone Repair Technician to repair smartphones and tablets in our West London stores, delivering fast, reliable service with a strong focus on customer care.

You will handle screen and battery replacements, diagnose issues, and guide customers on repair options while maintaining a tidy, safe workspace. The role offers a base salary with commission and opportunities for career development.

Qualifications

• Proven experience repairing smartphones and tablets.
• Strong customer service skills and ability to speak directly with customers.
• High attention to detail when handling devices and components.
• Genuine interest in mobile technology and repairs.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver high-quality repairs and ensure excellent customer experiences.
• Repair smartphones and tablets (screen replacements, batteries, cameras, charging issues).
• Diagnose and troubleshoot device issues using technical judgment.
• Provide clear repair options and guidance to customers.
• Suggest suitable accessories and protection products.
• Maintain a clean, organized, and safe workspace.
• Follow repair standards and safety guidelines at all times.

Skills

Smartphone repairs

Customer service

Attention to detail

Mobile technology interest

Retail environment

Job description

iSmash is hiring a Mobile Phone Repair Technician to repair smartphones and tablets in our West London stores, delivering fast, reliable service with a strong focus on customer care.

You will handle screen and battery replacements, diagnose issues, and guide customers on repair options while maintaining a tidy, safe workspace. The role offers a base salary with commission and opportunities for career development.