Branch Manager

HYDRAQUIP HOSE & HYDRAULICS; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

20 days holiday + bank holidays

Company pension

Wellbeing support & benefits platform

Volunteer day

Refer-a-Friend bonus

Cycle to Work

Job summary

Hydraquip invites applications for a Branch Manager role at our Nottingham operation. You will lead a skilled branch team, drive revenue and KPI targets, and champion customer service while coordinating with other branches to ensure service consistency.

You will oversee daily operations, support engineers and trade counter activity, and use the Job Manager App to manage jobs and data. Training is provided and a full UK driving licence is required.

Qualifications

• Proven experience leading branch teams and developing staff.
• Strong customer-service mindset with a track record of service excellence.
• Experience in an operational or service-led environment.
• Ability to drive performance against financial targets and KPIs.
• Good planning, organization and problem-solving skills.
• Confidence with IT systems and digital tools.

Responsibilities

• Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture.
• Drive branch performance to achieve revenue, margin and KPI targets.
• Champion excellent customer service and act as an escalation point for customer enquiries.
• Grow sales through proactive customer engagement and a varied sales mix.
• Oversee day-to-day branch operations including order processing, quotations and job delivery.
• Support mobile engineers and trade counter activity where applicable.
• Use Job Manager App and other digital tools to manage jobs, data and workflows.

Skills

People management

Customer service

Operations leadership

Sales growth

Health & safety

IT & digital tools

Tools

Driving licence

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

Why join Hydraquip?

• Competitive salary + Bonus Scheme
• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
• Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme
• Full training and ongoing development provided

Role and Responsibilities

• Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture
• Drive branch performance to achieve revenue, margin and KPI targets
• Champion excellent customer service and act as an escalation point for customer enquiries
• Grow sales through proactive customer engagement and a strong, varied sales mix
• Oversee day-to-day branch operations including order processing, quotations and job delivery
• Support mobile engineers and trade counter activity where applicable
• Use digital tools, including the Job Manager App, to manage jobs, data and workflows effectively
• Work closely with other branches and internal teams to ensure service consistency
• Contribute to branch planning, stock control and continuous improvement initiatives
• Ensure full compliance with health & safety standards, company policies and legislation

Essential Experience

What we’re looking for

• Proven people management experience with the ability to engage, lead and develop teams
• Strong customer-facing background with a focus on service excellence
• Experience working in an operational or service-led environment
• Ability to drive performance against financial targets and KPIs
• Good planning, organisation and problem-solving skills
• Confident using IT systems and digital tools
• Strong communication, influencing and relationship-building skills
• Demonstrates a clear commitment to health & safety
• Full UK driving licence

Desirable Experience

• Background in engineering, hydraulics or mechanical fitting
• Experience within the hydraulic hose, fittings or industrial services sector
• Previous branch, depot or operational management experience
• NVQ Level 3 (or equivalent) in engineering, customer service or management
• Experience managing engineers or repair/service operations
• Knowledge of tooling, specialist equipment or onsite HSE requirements