Mid-Market German Customer Success Manager | AI-Driven Renewals

Wwshemi; United Kingdom; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a Customer Success Account Manager for the Mid-Market segment with German language proficiency. You will drive adoption, value realization and renewal strategies across a portfolio of 100+ named accounts, collaborating with Sales, Support, Deal Desk, Operations and Product to ensure superior customer outcomes.

You should be a strong relationship builder with SaaS experience, capable of navigating complex, cross-functional challenges and delivering measurable value for diverse

Qualifications

• German language fluency required (spoken & written).
• 2+ years in a customer-facing, quota-carrying role (renewals, CS, AM or sales).
• Record of consistent quota over-achievement.
• Strong communication, presentation, and relationship-building with executives and users.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.

Responsibilities

• Deeply understand the Samsara platform and explain value to businesses.
• Manage a portfolio of 100+ named accounts, using AI tooling to drive engagement and outcomes.
• Lead ROI discussions and renewals, negotiating terms that minimize attrition.
• Explain technical issues to non-technical audiences and coordinate with cross-functional teams.
• Conduct workshops to understand operations and recommend workflow changes for value.

Skills

German fluency (written & spoken)

Account management

Customer success

SaaS & tech familiarity

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara is seeking a Customer Success Account Manager for the Mid-Market segment with German language proficiency. You will drive adoption, value realization and renewal strategies across a portfolio of 100+ named accounts, collaborating with Sales, Support, Deal Desk, Operations and Product to ensure superior customer outcomes.

You should be a strong relationship builder with SaaS experience, capable of navigating complex, cross-functional challenges and delivering measurable value for diverse