Strategic CSM, Mid‑Market (Remote UK)

Samsara Inc.; United Kingdom; Remote; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave

Job summary

Samsara Inc. is seeking a Customer Success Account Manager for the Mid-Market segment. This remote-in-UK role manages 100+ named accounts, drives renewals and expansions, and partners with Sales, Support and Product to maximise value for customers across field services, transportation and manufacturing.

You’ll use AI tools to prioritise work, demonstrate ROI, and translate technical capabilities into strategic business outcomes. Join a growth-focused, inclusive team.

Qualifications

• 2+ years in a customer-facing, quota-carrying role in SaaS, tech or logistics.
• Proven track record of quota over-achievement.
• Strong problem-solving, communication and presentation skills.
• Ability to build trust with executives, users and internal teams.
• Familiarity with Salesforce, Gainsight or Gong.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Understand Samsara platform capabilities and explain them to businesses of all types.
• Manage 100+ named accounts using AI tooling to engage and prioritize.
• Lead ROI and value conversations into renewals and negotiate terms.
• Explain technical issues to non-technical audiences and coordinate with cross-functional partners.
• Conduct workshops with customers to optimize workflows and value.
• Collaborate with Sales, Support, Deal Desk, Operations and Product.
• Champion Samsara's cultural principles in a global scale.

Skills

Customer-facing experience

Quota attainment

Problem-solving

Communication skills

Presentation skills

Relationship building

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Gong

Job description

Samsara Inc. is seeking a Customer Success Account Manager for the Mid-Market segment. This remote-in-UK role manages 100+ named accounts, drives renewals and expansions, and partners with Sales, Support and Product to maximise value for customers across field services, transportation and manufacturing.

You’ll use AI tools to prioritise work, demonstrate ROI, and translate technical capabilities into strategic business outcomes. Join a growth-focused, inclusive team.