Mid-Market Customer Success Manager – SaaS Growth & Renewals

Samsara; Bolton; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave plans

Competitive compensation with equity (

Job summary

Samsara in Bolton is seeking a Customer Success Manager to manage 100+ named accounts, helping customers adopt the Connected Operations Cloud, realise measurable value, and renew and expand with confidence. You’ll partner with Sales, Support, Deal Desk, Operations and Product to drive outcomes and prevent attrition.

You’ll use AI tooling to focus your time where it counts, lead ROI conversations, and explain technical concepts to non-technical audiences while upholding Samsara’s culture of

Qualifications

• Fluent business-level French (spoken and written).
• 2+ years in a customer-facing, quota-carrying role in SaaS, tech or logistics.
• Consistent quota over-achievement track record.
• Strong problem-solving, communication and presentation skills.
• Able to build trust with executives and cross-functional teams.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Comfort in a fast-growing, evolving environment.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Understand the Samsara platform and articulate its value to diverse businesses.
• Manage 100+ named accounts, driving engagement and outcomes using AI tooling.
• Lead ROI discussions and negotiate renewals that benefit both customer and Samsara.
• Explain technical concepts to non-technical audiences and coordinate with cross-functional teams.
• Run workshops to map current operations and suggest workflow changes to maximize value.
• Collaborate with Sales, Support, Deal Desk, Operations and Product to improve customer experience.
• Model and embody Samsara’s cultural principles at scale.

Skills

French fluency

Customer facing

Quota carrier

Problem solving

Communication

Presentations

Salesforce

Gainsight

Gong

Adaptability

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Gong

Job description

Samsara in Bolton is seeking a Customer Success Manager to manage 100+ named accounts, helping customers adopt the Connected Operations Cloud, realise measurable value, and renew and expand with confidence. You’ll partner with Sales, Support, Deal Desk, Operations and Product to drive outcomes and prevent attrition.

You’ll use AI tooling to focus your time where it counts, lead ROI conversations, and explain technical concepts to non-technical audiences while upholding Samsara’s culture of