German-Speaking Customer Success Manager - Mid-Market (Remote)

Samsara; Bradford; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Remote-friendly policy

Professional development stipend

Health and parental leave

Equity for eligible roles

Job summary

Samsara seeks an experienced customer-facing professional to manage 100+ named accounts, renewals, and expansions, using AI tools to maximize value and minimize attrition. You’ll collaborate with Sales, Support, Operations and Product to drive outcomes, and you’ll champion Samsara’s customer-success principles across a global, rapidly growing organization.

You will guide customers through the platform’s capabilities, tailor solutions to their fleets, and lead ROI conversations to close renewals

Qualifications

• Business fluency in German (spoken and written).
• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics.
• A record of consistent quota over-achievement.
• Strong problem-solving, communication and presentation skills, and the ability to build trust with executives, users and internal teams.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Comfort in a fast-changing, high-growth environment.
• A bachelor's degree from a 4-year institution, or equivalent practical experience.

Responsibilities

• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types, from field services and utilities to long-haul transportation and school buses.
• Manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.
• Lead the ROI and value conversation into the renewal, negotiate favorable terms, and close renewals that are a win for both the customer and Samsara while minimizing financial attrition.
• Demonstrate a willingness to understand and explain technical issues to a non-technical audience and to engage the right cross-functional partners to drive resolution.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their Samsara products.
• Work cross-functionally with Sales, Support, Deal Desk, Operations and Product to strategically solve problems and optimize customer experience and business outcomes.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

German (B2+)

2+ years CS role

SaaS experience

Quota attainment

Account management

Salesforce

Gainsight

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

Samsara seeks an experienced customer-facing professional to manage 100+ named accounts, renewals, and expansions, using AI tools to maximize value and minimize attrition. You’ll collaborate with Sales, Support, Operations and Product to drive outcomes, and you’ll champion Samsara’s customer-success principles across a global, rapidly growing organization.

You will guide customers through the platform’s capabilities, tailor solutions to their fleets, and lead ROI conversations to close renewals