Mid-Market CS Manager - Growth, Renewals & Equity

Searchable; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity (pre-Series A)

25 days holiday

Pension

Nursery scheme

Wellbeing reimbursement

Flexible hours

Résumé du poste

Searchable is hiring a Customer Success professional to own a mid-market book from onboarding through renewal and expansion. You will help customers derive fast value, setup baseline metrics, and run scalable reviews linking AI Search outcomes to business goals.

You’ll craft playbooks, templates, and automated touchpoints while building relationships across marketing leadership in lean teams. Strong product knowledge and ownership are required.

Qualifications

• 3–4 years in Customer Success, account management or client services in B2B SaaS or agencies.
• Experience managing a large book of SMB or mid-market accounts with renewals and expansion track record.
• Clear, concise writing from recap to scalable emails or account plans.
• Comfort with data: pull insights from dashboards and translate into actions.

Responsabilités

• Own a book of mid-market brands and agencies end to end: onboarding, adoption, renewal and expansion.
• Get new customers to a first meaningful result quickly with presets, tracking and baselines.
• Run focused business reviews linking AI Search visibility to customer goals at scale.
• Prioritise by usage and health data; spot risk early and act before renewal.
• Drive high-volume renewals and expansion across brands, markets and agencies.
• Build relationships beyond a single champion up to Director/Head of Marketing.
• Design one-to-many motions: onboarding webinars, templated reviews, automated check-ins.
• Turn fixes into playbooks, templates and reporting used by the team.
• Advocate for customer voice to Product, Engineering and Marketing with evidence.
• Keep account records current so another CSM can step in seamlessly.

Connaissances

Owner mindset

Prioritisation

Self-directed

Commercial focus

Written communication

Data-driven

Outils

Google Analytics

Google Search Console

Description du poste

Searchable is hiring a Customer Success professional to own a mid-market book from onboarding through renewal and expansion. You will help customers derive fast value, setup baseline metrics, and run scalable reviews linking AI Search outcomes to business goals.

You’ll craft playbooks, templates, and automated touchpoints while building relationships across marketing leadership in lean teams. Strong product knowledge and ownership are required.