Strategic CSM: Low-Touch Growth & Automation

Juro Online Limited; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Stability – focus on sustainable growth

Clear opportunities for career advancement

Flexibility to work in a blended model

Tools and autonomy to grow customers

Job summary

Juro Online Limited is seeking a Customer Success Manager to enhance customer retention and growth by co-owning a scaled portfolio. You will build playbooks, automations, and engage key stakeholders to ensure customer success.

The ideal candidate will have over 3 years of experience in customer-facing roles within a SaaS environment and must be comfortable with in-person engagements. This role involves strategic relationship building while maintaining a focus on automation and efficiency.

Benefits include clear career progression opportunities and a flexible working model.

Qualifications

• 3+ years of customer-facing experience at a SaaS scale-up (Series A-D).
• Experience engaging senior stakeholders, including Director level and above.
• Proven track record of consistently identifying and nurturing customer relationships.

Responsibilities

• Keep customers with us and grow their accounts by owning renewals.
• Build automated journeys and self-service resources to reduce hands-on support.
• Identify high-leverage moments where interaction makes a difference.

Skills

Customer-facing experience

Engaging senior stakeholders

Discovery and problem-solving skills

Job description

Juro Online Limited is seeking a Customer Success Manager to enhance customer retention and growth by co-owning a scaled portfolio. You will build playbooks, automations, and engage key stakeholders to ensure customer success.

The ideal candidate will have over 3 years of experience in customer-facing roles within a SaaS environment and must be comfortable with in-person engagements. This role involves strategic relationship building while maintaining a focus on automation and efficiency.

Benefits include clear career progression opportunities and a flexible working model.