Customer Success Enablement Manager — Remote Growth

Informa Group Plc.; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Great community

Volunteer days

Private medical cover

ShareMatch

Wellbeing support

Job summary

Informa TechTarget in London is seeking a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive renewals and grow accounts.

This role offers cross-functional collaboration, exposure to AI-enabled workflows, and opportunities to shape scalable templates and playbooks.

Qualifications

• Bachelor’s degree.
• 1-3 years’ experience in Marketing, Customer Success, or Sales/RevOps.
• Continuous learner with interest in AI capabilities for CS to drive performance.
• Excellent written and oral communication skills and proficiency in using data in communication.
• Proficiency in Microsoft Excel, PowerPoint & Word.
• Familiarity with CS platforms and analytics (Gainsight, Salesforce, Tableau, GoodData).
• Proven troubleshooting and problem-solving skills; and,
• Attention to detail, sense of urgency, and passion for Customer Success.

Responsibilities

• Generate custom deliverables (e-mails, reports, PPTs, Executive Summaries) communicating value for engagements.
• Analyze customer data to identify opportunities for satisfaction, growth, and risk Mitigation.
• Contribute to client retention and renewal efforts.
• Prioritize tasks by due dates, difficulty and resources to meet deadlines.
• Maintain outcome-based CS templates, playbooks, and reusable automations to scale outputs.
• Track and communicate status using a workflow tool.

Skills

Communication

Data-driven communication

Problem solving

Attention to detail

Time management

Education

Bachelor’s degree

Tools

Gainsight

Salesforce

Tableau

GoodData

Excel

PowerPoint

Word

Job description

Informa TechTarget in London is seeking a Customer Success Enablement Manager to directly impact customer satisfaction and retention. You will produce custom client deliverables and analysis to support post-sales teams, ensuring they are equipped to drive renewals and grow accounts.

This role offers cross-functional collaboration, exposure to AI-enabled workflows, and opportunities to shape scalable templates and playbooks.