Hybrid Mid-Market CSM — AI‑Driven Growth & Retention

AB Tasty (Now Wingify); Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Remote work allowance

London office

25 days leave

Health care

Parental leave

Job summary

Wingify is seeking a proactive Customer Success Manager to own a portfolio of 40–60 Mid Market accounts in the London area, driving retention and expansion with scalable, tech-touch engagement. You will build trust with executives and cross-functional teams to ensure value delivery and successful campaigns.

You will guide onboarding, data-driven optimizations, and strategic reviews while collaborating with Sales, Product and Tech to translate client feedback into product improvements.

Qualifications

• Proven experience in Customer Success or Account Management within a SaaS company.
• Ability to consult on CRO, UX, or analytics-related projects and communicate across technical and non-technical audiences.

Responsibilities

• Manage a portfolio of approximately 40–60 Mid Market accounts (£20k–£70k ARR), driving retention and expansion through a scaled, tech-touch engagement model.
• Build and maintain strong, trust-based relationships with key stakeholders across your portfolio, guiding onboarding, adoption and growth.
• Deliver data-driven recommendations on experimentation, testing and personalization strategies aligned with each client's goals.
• Lead scalable onboarding sessions, webinars, optimization workshops, business reviews and training sessions.
• Collaborate with Sales, Product and Technical teams to align on client needs and provide feedback for product improvement.
• Act as a trusted advisor, sharing KPIs and success stories and flagging upsell opportunities to Sales.

Skills

Customer Success

Account Management

SaaS

CRO

UX

Analytics

Portfolio Management

Stakeholder Communication

Tools

Salesforce

Google Suite

Job description

Wingify is seeking a proactive Customer Success Manager to own a portfolio of 40–60 Mid Market accounts in the London area, driving retention and expansion with scalable, tech-touch engagement. You will build trust with executives and cross-functional teams to ensure value delivery and successful campaigns.

You will guide onboarding, data-driven optimizations, and strategic reviews while collaborating with Sales, Product and Tech to translate client feedback into product improvements.