Scaled Customer Success Manager – Growth & Impact

United States Digital Space LLC; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

the company seeks a Scaled Customer Success Manager to own renewals and expansions for a high-volume portfolio, driving retention and revenue growth through proactive, data-driven engagement.

You will collaborate with Sales, Legal Engineering, Product, and a cross-functional team to translate customer feedback into roadmap influence and expansion opportunities, ensuring customers gain maximum value from AI solutions.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or renewals-focused role within Enterprise SaaS or related fields.
• Proven track record managing a high-volume book of business with retention/expansion targets.
• Strong commercial acumen with renewals conversations and upsell opportunities.
• Excellent communication and strategic planning skills for multi-level stakeholders.
• Data-driven mindset using health/usage metrics to guide strategy.

Responsibilities

• Own renewals and expansions across a named portfolio to drive net revenue retention.
• Lead QBRs, value reviews, and enablement sessions to maximize ROI and product adoption.
• Monitor customer health using data to identify churn signals and plan interventions.
• Advise customers with a prescriptive, consultative approach integrating the company’s AI into their workflows.
• Collaborate with Legal Engineering, Product, and Sales to relay insights and influence roadmap.

Skills

Account management

Retention targets

Renewals conversations

Strategic planning

Cross-functional collaboration

Data-driven

Job description

the company seeks a Scaled Customer Success Manager to own renewals and expansions for a high-volume portfolio, driving retention and revenue growth through proactive, data-driven engagement.

You will collaborate with Sales, Legal Engineering, Product, and a cross-functional team to translate customer feedback into roadmap influence and expansion opportunities, ensuring customers gain maximum value from AI solutions.