Mid-Market Account Growth Manager

SmartRecruiters, Inc.; Crewe; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Life assurance

EV salary sacrifice scheme

Employee assistance programme

Wellness and healthcare support

Job summary

Radius in Crewe is seeking an Account Manager – Mid Market to own in-life management of a key customer base and drive retention and growth. The role sits in a vibrant office environment and reports to the Mid Market Sales Manager, focusing on relationship building, upselling and cross-selling within established accounts.

You will collaborate with internal teams to ensure exceptional customer experience, maintain profitability, and stay up-to-date with industry knowledge while delivering

Qualifications

• A-Level or equivalent.

Responsibilities

• In-life management of a customer base, building relationships with key clients and identifying opportunities.
• Drive upselling and cross-selling within existing accounts to grow revenue.
• Deliver a proactive retention strategy to reduce churn and maintain profitability.
• Collaborate with internal teams to ensure exceptional customer experience and service quality.
• Maintain knowledge of industry trends to support account strategies.

Skills

Relationship management

Upselling

Cross-selling

Retention strategy

Commercial acumen

Team player

Customer focus

Education

A-Level or equivalent

Job description

Radius in Crewe is seeking an Account Manager – Mid Market to own in-life management of a key customer base and drive retention and growth. The role sits in a vibrant office environment and reports to the Mid Market Sales Manager, focusing on relationship building, upselling and cross-selling within established accounts.

You will collaborate with internal teams to ensure exceptional customer experience, maintain profitability, and stay up-to-date with industry knowledge while delivering