Account Manager – Mid Market

Radius; Crewe; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Annual salary review

Pension plan

Life assurance

Employee fuel card scheme

Electric Vehicle salary sacrifice

Employee assistance programme

Wellness support via Help@Hand

Cycle to work scheme

Diversity and inclusion initiatives

Job summary

Radius is seeking an Account Manager – Mid Market to join our Crewe office. You will manage the in-life relationship with a defined customer base, focusing on retention, upsell, and delivering exceptional service.

You will report to the Mid Market Sales Manager and work in a vibrant office environment. The role emphasizes building strong customer relationships, driving cross-sell within the base, and maintaining profitability while aligning with commercial guidelines.

Qualifications

• Telecoms experience with customer-facing roles is preferred.
• Strong focus on customer retention and upsell within existing accounts.
• Excellent relationship-building and stakeholder management across teams.

Responsibilities

• Manage in-life relationship with key clients in the mid-market segment.
• Identify opportunities for cross-selling and upselling within existing base.
• Deliver outstanding customer experience and maintain profitability within guidelines.
• Collaborate with internal teams to ensure seamless delivery and support.
• Stay up-to-date with industry knowledge and training requirements.

Skills

Telecoms background essential

Education

GCSEs 5 passes

A‑Level or equivalent

Job description

Company Description

We’re an ambitious, forward‑thinking global business who build transformative solutions for our customers to deliver best‑in‑class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e‑mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in‑life management and retention in a well‑established area of the business.

This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer‑focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.

Your Key Responsibilities Day To Day Will Be…

• Responsible for in‑life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
• Keep churn within account base to
• To increase cross selling/product penetration within account base
• Deliver outstanding customer experience by exceeding the needs of the customer
• Manage profitability in line with commercial guidelines
• Work with internal teams and key stakeholders to ensure an exceptional customer experience
• Keep up to date on knowledge of the industry and undertake necessary training

What do we expect for you?

• Deliver a proactive review strategy for all customer base
• Drive upselling and cross‑selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
• Develop long‑standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
• Have a positive attitude toward customers in all interactions and establish rapport
• Be a Team player
• Apply honesty, initiative, flexibility, and confidentiality
• Maintain a positive work atmosphere and culture

Qualifications

• Telecoms background essential
• 5 GCSE passes
• A‑Level or equivalent

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

Our Benefits

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We Also Offer

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.