Account Manager – Mid Market

Radius Limited; Crewe; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Life assurance

Electric Vehicle salary sacrifice

Employee assistance programme

Wellness & healthcare support

Cycle to work

Job summary

Radius Limited is seeking an Account Manager – Mid Market to own in-life management and retention for a defined customer base in Crewe. The role reports to the Mid Market Sales Manager and is based in a vibrant Crewe office.

You will develop relationships with key clients, identify upsell opportunities, and work with internal teams to deliver an outstanding customer experience while maintaining profitability and reducing churn.

Qualifications

• A-Level or equivalent qualification.
• Customer-focused with an appetite for retention and upsell.

Responsibilities

• In-life management of a customer base and build personal relationships with key clients.
• Identify new opportunities within the base and strengthen/churn prevention to keep churn <5%.
• Increase cross-selling/product penetration within the account base.
• Deliver outstanding customer experience by meeting and exceeding customer needs.
• Manage profitability in line with commercial guidelines.
• Collaborate with internal teams to ensure an exceptional customer experience.

Education

A-Level or equivalent

Job description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

The role ofAccount Manager – Mid Marketis an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business.

This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.

Your key responsibilities day to day will be…

• Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
• Keep churn within account base to <5%
• To increase cross selling/product penetration within account base
• Deliver outstanding customer experience by exceeding the needs of the customer
• Manage profitability in line with commercial guidelines
• Work with internal teams and key stakeholders to ensure an exceptional customer experience
• Keep up to date on knowledge of the industry and undertake necessary training

What do we expect for you?

• Deliver a proactive review strategy for all customer base
• Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
• Deliver a retention strategy to help reduce churn in line with expectations
• Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
• Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
• Have a positive attitude toward customers in all interactions and establish rapport
• Be a Team player
• Apply honesty, initiative, flexibility, and confidentiality
• Maintain a positive work atmosphere and culture

Qualifications

• A-Level or equivalent

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding