Retention & Upsell Specialist

Radius Limited; Crewe; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

On-site gym

Cafe on site

Breakout rooms with PS4

Table tennis

Pool tables

Training and coaching

Health platform access

25 days holiday

Bonus potential

Core benefits package

Job summary

Radius Limited in Crewe is seeking a Customer Relationship Specialist to support and retain our UK Fuels clients. You will engage customers with outbound calls, address inquiries, and drive retention and upsell opportunities in a friendly, targets-driven environment.

The role offers a Monday–Friday 8:30am–5:00pm schedule with modern facilities, training, and potential progression into Team Leader roles. A welcoming team and competitive benefits are provided.

Qualifications

• Strong communication skills and telephone manner.
• Experience in customer service is preferred.
• Basic proficiency with Microsoft Excel is expected.

Responsibilities

• Make a high volume of outbound calls to retain and service customers.
• Maintain and nurture relationships with UK Fuels clients.
• Answer questions about Radius products and services.
• Drive retention by acting on feedback and implementing improvements.
• Promote Radius services and upsell where appropriate.

Skills

Communication skills

Telephone manner

Customer service

Microsoft Excel

Job description

Radius Limited in Crewe is seeking a Customer Relationship Specialist to support and retain our UK Fuels clients. You will engage customers with outbound calls, address inquiries, and drive retention and upsell opportunities in a friendly, targets-driven environment.

The role offers a Monday–Friday 8:30am–5:00pm schedule with modern facilities, training, and potential progression into Team Leader roles. A welcoming team and competitive benefits are provided.