Microsoft Licensing Ops Specialist - Quotations & Orders

Specialist Computer Centres PLC; Birmingham; Hybrid; GBP 18,000 - 25,000; Part time

Job summary

Specialist Computer Centres PLC in Birmingham is seeking a Licensing Operations Specialist to join our Quoting Operations team on an SCC Flex contract. You will drive accurate Microsoft licensing quotations, engage with customers, and coordinate with vendors and sales teams to ensure compliant, competitive proposals.

The role requires strong licensing knowledge, customer service acumen, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in software licensing or IT services.
• Strong understanding of Microsoft licensing and procurement processes.
• Excellent written and verbal communication skills.
• Detail-oriented with ability to work under pressure.
• Experience supporting quotations, orders, or commercial operations.

Responsibilities

• Act as the go-to Licensing Specialist for Microsoft licensing and other vendors as required.
• Maintain up-to-date knowledge of licensing programmes, vendor policies, and best practices.
• Qualify customer requests and engage directly to understand licensing requirements.
• Support sales teams throughout quotation and order life cycle.
• Ensure pricing submissions use appropriate structures and customer banding levels.
• Produce accurate, customer-facing quotations and documentation.
• Respond to quotation queries with licensing guidance.
• Participate in internal/customer meetings to support quotations.
• Complete relevant training and accreditations as required.
• Act as a central contact for operational order requirements.
• Build strong relationships with sales teams, suppliers, and software vendors.
• Manage CSP licensing processes at quotation and order stage including consumption billing.
• Ensure orders are processed accurately and compliantly.
• Contribute to continuous improvement and uphold policies.
• Deliver exceptional customer service throughout the licensing process.

Skills

Microsoft licensing

Licensing operations

Communication skills

Customer service

Attention to detail

Stakeholder management

Multitasking

Adaptability

Job description

Specialist Computer Centres PLC in Birmingham is seeking a Licensing Operations Specialist to join our Quoting Operations team on an SCC Flex contract. You will drive accurate Microsoft licensing quotations, engage with customers, and coordinate with vendors and sales teams to ensure compliant, competitive proposals.

The role requires strong licensing knowledge, customer service acumen, and the ability to manage multiple priorities in a fast-paced environment.