Senior Microsoft Operations Specialist

boxxe; Hemel Hempstead; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

boxxe is seeking a Senior Microsoft Operations Specialist to ensure Microsoft agreements, renewals, orders and submissions are accurate, compliant and timely. The role involves acting as a SME for operational processes, supporting complex queries, and driving continuous improvement across licensing, sales and finance teams.

You will work hybrid, supported by cross-functional colleagues, to deliver smooth customer experiences on multi‑million‑pound Microsoft licensing programs and maintain

Qualifications

• Experience in Microsoft Operations or licensing roles.
• Solid understanding of Microsoft licensing programmes and compliance.
• Excellent attention to detail for complex information.
• Strong organizational and prioritization skills in deadline-driven settings.
• Clear communication to support colleagues and stakeholders.
• Ability to identify risks, errors or process gaps.

Responsibilities

• Act as a senior point of contact for Microsoft Operations, providing guidance and escalation support.
• Process and oversee Microsoft orders, renewals and submissions accurately and on time.
• Use licensing systems to resolve customer, vendor and internal queries.
• Support the team with complex operational questions and training.
• Monitor milestones and SLAs to ensure timely completion of tasks.
• Maintain accurate internal agreement records and assist with invoicing queries.
• Deliver training and process guidance to staff and sales teams.
• Identify opportunities to improve processes and controls.

Skills

Microsoft Operations

Licensing

Attention to detail

Organization

Communication

Problem solving

Process improvement

Reporting

Excel

Tools

Microsoft licensing systems

Job description

NOTE - this is a Hybrid role and we are happy to accept applicants that are based close to Hemel Hempstead, London or York.

How you’ll fit into the big picture

Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, compliantly and on time. You will act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement. Working closely with licensing, solutions, sales, and finance colleagues, you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements.

What you’ll be doing

• Act as a senior point of contact for Microsoft Operations, providing guidance, escalation support and operational expertise to colleagues and the wider business.


• Process and oversee Microsoft orders, renewals and agreement submissions accurately, ensuring Microsoft requirements, compliance rules and key milestones are met.


• Use Microsoft procurement, licensing and administration systems to resolve customer, vendor and internal queries.


• Support the team with complex operational queries, working closely with licensing and solutions specialists where needed.


• Monitor workload, agreement milestones and SLAs to ensure operational tasks are completed accurately and on time.


• Maintain accurate internal agreement records, ensuring customer, contract and renewal information is current.


• Carry out quality checks on Microsoft agreement and order submissions to reduce errors, manage risk and support compliant delivery.


• Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries.


• Deliver training, coaching and process guidance to new and existing Operations Specialists and sales teams.


• Maintain and improve operational guides, ensuring documentation reflects Microsoft programme and process changes.


• Identify opportunities to improve Microsoft operational processes, controls and ways of working across the team.


• Support the Microsoft Compliance Manager with reporting, presentations and operational insight.


• Supporting the overall team when required.

What experience we think you’ll need

• Previous experience in a Microsoft Operations or licensing role.


• Strong understanding of Microsoft licensing programmes, agreement processes and operational compliance requirements.


• Excellent attention to detail, with the ability to manage complex information accurately.


• Strong organisational skills and the ability to manage competing priorities in a deadline-driven environment.


• Clear communication skills, with the confidence to support colleagues and engage with internal stakeholders.


• A logical, problem-solving approach and the ability to identify risks, errors or process gaps.


• Motivated to deliver high standards individually and as part of a team.


• Experience supporting process improvement or documentation updates.


• Experience preparing reports, MI or operational updates.


• Strong Excel skills or experience working with operational data.