Microsoft 365 Adoption & Service Analyst

Co-op; Manchester; Hybride; GBP 35 000 - 40 000; Plein temps

Avantages offerts par ce poste

Annual bonus

28 days holiday rising with service

Pension with employer contributions

Onsite gym access in Manchester HQ

Staff discount

Discounted pay options (Stream)

Virtual healthcare and mental health支持

24/7 colleague support service

Training and career development

Cycle-to-work scheme

Résumé du poste

Co-op in Manchester is recruiting a Microsoft 365 Service Analyst to help govern and optimise Microsoft 365 services. You will work with the Colleague Enablement & Insights team to ensure adoption, accuracy and impact of changes, while delivering clear guidance to colleagues across the business.

You will analyse usage data, coordinate communications for changes, and collaborate with technical and operational teams to drive continual improvements in service performance and colleague experience.

Qualifications

• Experience with Microsoft 365 services.
• Understanding of service management, change management, governance or continual improvement.
• Ability to communicate technical information clearly to technical and non‑technical audiences.
• Good presentation skills and ability to deliver training.
• Experience using data/insight to identify trends and support decision-making.
• Strong stakeholder management and relationship-building across teams.
• Organisational and planning skills with ability to manage multiple priorities.

Responsabilités

• Support ongoing management and continuous improvement of Microsoft 365 services across Co-op.
• Analyse service, adoption and engagement data to identify trends and opportunities.
• Create colleague communications, guidance and training materials for Microsoft 365 tools.
• Support planning, coordination and communication of Microsoft 365 changes and releases.
• Review roadmap updates and change notifications, assess impacts and inform colleagues.

Connaissances

Microsoft 365

Service management

Change management

Governance

Data analysis

Stakeholder management

Communication

Training delivery

Organisational planning

Problem solving

Description du poste

Co-op in Manchester is recruiting a Microsoft 365 Service Analyst to help govern and optimise Microsoft 365 services. You will work with the Colleague Enablement & Insights team to ensure adoption, accuracy and impact of changes, while delivering clear guidance to colleagues across the business.

You will analyse usage data, coordinate communications for changes, and collaborate with technical and operational teams to drive continual improvements in service performance and colleague experience.